- Report: #76935
Report - Rebuttal - Arbitrate
Complaint Review: TriStar Products - Fosdicks - Trikke Tech - TV Inventions
TriStar Products - Fosdicks - Trikke Tech - TV Inventions26 Barnes Industrial Road Wallingford, Connecticut U.S.A.
TriStar Products - Fosdicks - Trikke Tech - TV Inventions RIPOFF trikke 8 purchased in Nov. missing UNIQUE machine bolts CANNOT buy numerous toll calls! NO SATISFACTION! Now JANUARY! Wallingford Connecticut
*UPDATE Employee: contact info
*Consumer Suggestion: Customer Service Feedback
*REBUTTAL Owner of company: Trikke Tech is not a party in this claim
The trikkes arrived very quickly and I put the first one together that day. My son was excited to ride his. I waited a few days to put the second one together because I was scheduled to work and didn't have time to ride it anyway. When I got it out of the box, there were no bolts to tighten the fork holding the front wheel. I made another toll call, this time to ask for the missing bolts. After a wait, I talked with a CSR who promised she had placed the order and I would recieve the bolts within a few days. It didn't happen.
I gave it awhile and called again. Once again I waited on the line to get through to customer service and was told they would send the bolts right away. Each time adding additional charges for the toll calls. Again I did not receive the bolts. I called the third time and was told that the company had put everything on hold over Christmas. I told this Kevin that they didn't put a hold on taking my payment over Christmas!! He promised to send the bolts out right away. Still no bolts!!
in the meantime I spent hours going business to business in search of a bolt taking one from the other trikke with me. I started with Lowe's who sent me to a motorcycle shop; they suggested trying auto parts; who suggested trying a tractor supply. I know someone who works for a company that orders bolts for businesses and he traced it to a bolt used by car manufacturers and he was unable to order it for me. These darn bolts probably cost less than a dollar each and TriStar cannot provide these for a purchase of over $400.
I am very angry with this company. Not only because of the missing bolts and their total lack of customer service, but also because every single time I call to try to get help I have to pay long distance phone calls to hold online for a representative and then get no satisfaction anyway!!!
This report was posted on Ripoff Report on 01/13/2004 09:49 AM and is a permanent record located here: http://www.ripoffreport.com/r/TriStar-Products-Fosdicks-Trikke-Tech-TV-Inventions/Wallingford-Connecticut-06492/TriStar-Products-Fosdicks-Trikke-Tech-TV-Inventions-RIPOFF-trikke-8-purchased-in-Nov-76935. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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