• Report: #227321

Complaint Review: Tribute Core Mastercard

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  • Submitted: Wed, December 27, 2006
  • Updated: Wed, December 27, 2006

  • Reported By:Baton Rouge Louisiana
Tribute Core Mastercard
mytributecard.com Nationwide U.S.A.

Tribute Core Mastercard Tribute Mastercard web site will not let you register for online access Atlanta Georgia nationwide

*Author of original report: Tribute has resolved this issue

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I have a Tribute Core Mastercard. This card has NO annual fee or monthly charges. My credit line is over $100.00. Afer I had charged something on it, I decided to register for online access so that I could pay my bill online. On the screen where you enter your information such as you card number, etc., there is a logo that covers the bottom half of the screen that covers part of the area where you have to enter your information. I contacted customer service about this and they checked the web site. They told me that there was a problem with the site and that they would woork on fixing it, but didn't know how long that would take. The woman I was talking to told me that she could take a payment over the telephone but there would be a charge of $14.00. When I asked her why should I have to pay a charge when it was their fault that customers could not register online, she said that there was nothing they could do about it. This sounds like this might be a scheme to get payment fees from customers.

Ted
Baton Rouge, Louisiana
U.S.A.

This report was posted on Ripoff Report on 12/27/2006 10:04 AM and is a permanent record located here: http://www.ripoffreport.com/r/Tribute-Core-Mastercard/nationwide/Tribute-Core-Mastercard-Tribute-Mastercard-web-site-will-not-let-you-register-for-online-a-227321. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

Tribute has resolved this issue

AUTHOR: Ted - (U.S.A.)

I called their customer service department back and demanded to talk to a supervisor. After explaining again what was wrong with their web site, they WAIVED the fee for making a payment over the telephone.
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