Tribute Mastercard - First Bank Of Delaware Fraudulent Terminology Atlanta Georgia

Tribute Mastercard from First Bank of Delaware uses double standard billing. I have had the card for about a year now, and I was informed today that my account had been closed for not paying the proper amount on my bill. When I inquired to customer service about this, they told me that my payments were not enough and not even the minimum. The first customer service rep spoke little English and apparently thought I was stupid. When I asked questions, I was answered by a script, with my problem being repeated to me. I finally asked to speak to a supervisor. I explained to them that I had paid online...on their website...the minimum amount due. They told me at the amount was incorrect and that I should have paid the amount the written statements said. I explained that I had not received any paper statements since the account was opened. They told me that it was my fault since I never called to let them know I had not received them. When I asked how I was supposed to know to expect them, since I pay everything online and don 't receive paper statements from any of my creditors or utilities, they said that was not their policy. They kept repeating the same things over and over, and constantly avoided answering the questions I asked. I asked why the website account access showed a different minimum amount due than what they really wanted me to pay. Once again, they repeated that the account was closed due to not paying what the paper bill stated. This went on for about thirty minutes. After constant questioning, I was told that the account was closed by First Bank of Delaware, and Tribute had nothing to do with it. When I spoke to First Bank of Delaware, they referred me back to Tribute. When I called back to Tribute, and explained that I had been told to deal with them, they said they didn't make the decision. Now, I have a credit flaw with a "Account Closed by Credit Grantor" on my credit report, but no one can explain why.

Jason
Raleigh, North Carolina
U.S.A.