• Report: #112211

Complaint Review: Trilegiant, Cendant, TLG Travel Advantage, TLG Shoppers Advantage

  • Submitted: Sat, October 09, 2004
  • Updated: Sat, May 19, 2012

  • Reported By:Bowling Green Kentucky
Trilegiant, Cendant, TLG Travel Advantage, TLG Shoppers Advantage
39 Lindeman Drive Trumbull, Connecticut U.S.A.

Trilegiant, Cendant, TLG Travel Advantage, TLG Shoppers Advantage incorporates AOL, Avis, Citibank, and many more in their SCAM taking your money Trilegiant Corporation Rip-Off Trumbull Connecticut

*General Comment: Sales tactics?

*Consumer Comment: What?

*UPDATE Employee: Is something missing here?

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Once again I have been charged for Trilegiant/TLG's so-called discount programs. Charges for TLG Travel Advantage and other TLG advantage programs repeatedly are placed on my credit card even though I was assured my name would be removed. I guess I should have asked, "Removed from what?" Trilegiant and its predessor, Cendant, claim the charge is authentic because I/we have signed up for the program. When pressed to produce information or evidence, I have learned companies such as Avis car rental can be the connection, or, as most have experienced, AOL. These are two of many companies that have a relationship with Trilegiant's marketing programs. The companies, which include banks, motels & hotels, online services,credit card services and too many others to list, are not innocent. They enter into a contract receiving a "fee" for sharing their customers information with various netmarketing groups. Of course, they accept no responsibility for the actions of their 'co-conspirator' in the money making process; once again leaving you or me out, in the infinite consumer cosmos, to fend on our own. Something must be done to stop this atrocious and vile scam.

Bowling Green, Kentucky

This report was posted on Ripoff Report on 10/09/2004 02:30 PM and is a permanent record located here: http://www.ripoffreport.com/r/Trilegiant-Cendant-TLG-Travel-Advantage-TLG-Shoppers-Advantage/Trumbull-Connecticut-06611/Trilegiant-Cendant-TLG-Travel-Advantage-TLG-Shoppers-Advantage-incorporates-AOL-Avis-112211. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 General Comment

Sales tactics?

AUTHOR: Skip - (United States of America)

Perhaps the person defending Trilegient can tell me how a 93-year old, home-bound woman without a car or driver's license would have signed up for both Buyer's Advantage and Traveler's Advantage. Here's a hint - it's called predatory sales practices.
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#2 Consumer Comment


AUTHOR: Michael - (U.S.A.)

I have recently sent my second letter to Chase
Visa asking how I could have possibly been billed
for services from Privacy Guard that was never reqested.

After a Google search I find Privacy Guard to be a subsiderary of Trilegiant. Now I see MANY people are going through what I have. What an outrage. Trilegiant, in my opinion, is a very unsavory company.

Regarding the rebuttal from the company's
"spokesperson" entitled "Is something
missing here?":

Not only do I see a lot of babble and unexplained answers to questions, but I am looking at the grammer and spelling and wondering if this person truely represents a company of such size and wealth??
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#3 UPDATE Employee

Is something missing here?

AUTHOR: Answer - (U.S.A.)

On behalf of Trilegiant aka TLG let me apologize for the inconvience...However let's get right to the point because I truly believe you forgot a few things. First let me tell you that "We" have been in business well over 20 years and our main foucs has always been customer satisfaction, members are our first priority. Can we satisfy 100% of members? No there will always be that 1% who will try to bring the company down. In order to better understand what you're talking about, let's ask ourselves a few things...I'm curious and I'm sure your readers of your report will wish to know as well...

1. How did Trilegiant or TLG travelers advantage get your credit info in the first place? Did we randomly draw your name from a hat and start charging? I know the company as any company in America, sends out invitations in many different forms i.e, a $2.50 Check, etc. emails, etc. Although we offer you great services, prices, etc. The one thing we do not offer...Is someone to come out to your house and read the invitation too you like a mail-a-gram. If you un-wittingly signed something, endorsed something, you didn't understand is it really the companies fault? I think any court in america would say READ READ READ. If you can't understand, there are millions of lawyers, etc. that can provide you with help.

Before I move on too point #2 I have to copy and paste this part.
2. "I guess I should have asked, "Removed from what?"
Good Point...Removed from what? Again...If you don't sign or agree, or if you know what you are agreeing too then you won't have to ask because they'll be nothing to be removed from.

I don't want to make this a book so I'll bottom line it for you by saying READ, READ AGAIN, THEN RE-READ BEFORE YOU SIGN TO SOMETHING YOU'LL HAVE TO COMPLAIN ABOUT LATER.

P.S. I personally think you should be mad at the customer service rep down at the places you've mentioned in your report, that grabbed your hand and forced you to sign into our services. Or did they? You decide!
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