- Report: #684878
Report - Rebuttal - Arbitrate
Complaint Review: Trilegiant Corp.
Trilegiant Corp.100 Connecticut Ave. Norwalk, Connecticut United States of America
Trilegiant Corp. Miles Kimball.com Unauthorized monthly charges for services not purchased. Norwalk, Connecticut
*Author of original report: Trilegiant Corporation's Doing Business As names..
On or about October 2009, I made a DVD purchase from an internet company called Miles Kimball.com for a DVD that was advertised on television. On the pay page of that website, it steers you to other options which may be of interest. Some unrelated questions are asked such as your town of birth? You end up on a "confirmation" page to accept some type of discount service. At that point you realize that you're in a sucker game. For me, I simply exited that website without confirming anything. Apparently, I had signed up without my knowledge, to that discount program simply by means of looking at what they had to offer!
www.GreatFundSite.com. The woman answering sounded like she was East Indian and the connection was distant sounding. She advised me that I had signed up for a "discounting" service. She knew nothing else except to mention Miles kimball.com to contact for further information. I telephoned Miles kimball.com a their listed number on the internet. They explained that all they had on their computer was that I had made an purchase of a WW-I DVD and nothing else. I was to go back to www.GreatFundSite.com and ask them for further information.
I called back www.GreatFundSite.com and got another East Indian on the line, a man this time. He explained, "We have legal papers showing that you subscribed to the service." I got angry and demanded to know exactly what legal papers he had on his computer showing that I subscribed to anything? The guy said that all he could do was cancel the account, but what was my account number? I told him, How the hell should I know what my account number is for an account I didn't order?! He reaffirmed that he had now cancelled "my" account, which is strange consideringthat he wanted an account number to do that? I demanded a full refund of all monies removed from my bank account. He said that I'd have to go back to Miles Kimball.com for anything else.
I called the Miles Kimball.com people again. The woman helping me seemed honestly wanting to help me and mentioned that their associate businesswww.Trilegiant Corp. should be contacted "to see what they can do." I phoned Tirlegiant corp. and was connected to a "supervisor." That female supervisor sounded like she was talking inside of a phone bank of telemarketers. She said, "You signed up for the program by confirming your mother's maiden name and place of birth." I replied, like hell I did!Shecontinued, "Well, we have you confirmation on file." I told her to send me that confirmation and also to explain how they would have gotten my mother's maiden name considering I'm not so stupid to give that information out to anyone on the internet or over the telephone and get my bank account stolen!? She said that she could send me that information. I advised her that if I didn't get that information in the mail promptly, that I would contact the Attorney General's Office for the State of Connecticut and file a Criminal Complaint! She then says, "Hold on, I'll transfer you to the President's Office." About one minute later, another woman comes on and says, "Mr. Rodrigues, we'll be giving you a complete refund for the services that you didn't use. She went on to say that I should have received an information pack when I ordered that "service." I told her that I received no such pack, nor did I use any of the unordered services.
*At the time of this call, I didn't remember any such pack, but after thinking about what happened 14 months ago I now do remember receiving such a pack. When I received that pack, I now remember that I had called whoever it was to cancel that unordered pack for service for something I never confirmed! That cancellation obviously didn't have any effect because that $14.99 has been removed from my bank account monthly since then. The amount is so small as to not be noticed, except for the fact that it just happened to be at the top of my on-line banking statement which brought it to my attention.
The woman said that I should be receiving a full refund in the amount of approximately $170 for the monthly payments taken. I continued to ask how they got a hold of my mother's maiden name, but that was leading now where. I'll give it about 4 days max. If the money doesn't appear in my account I'll contact the Attorney General's Office in Connecticut OR the Postal Inspector's Crime unit to file a Crime Report for fraud...which ever office is more appropriate. Since I'm retired and wanting to drive to the New England for touring anyway, I'll have no qualms about paying my own way to testify in a criminal case against these people. If I don't get that refund, I will post another addition to this report to let readers know the progression of this rip-off.
This report was posted on Ripoff Report on 01/20/2011 03:26 PM and is a permanent record located here: http://www.ripoffreport.com/r/Trilegiant-Corp/Norwalk-Connecticut-06850/Trilegiant-Corp-Miles-Kimballcom-Unauthorized-monthly-charges-for-services-not-purchased-684878. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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