I must start out by saying that technically, PrivacyGuard itself has done nothing illegal of which I know. It's just that Citibank has been pushing PG's credit report viewing/ bankruptcy insurance service with the usual hard-sell, talk-talk-talk-talk-your-ear-off tactics that now regretably typify Citibank's customer service representative behavior.
They got me to give in under the reasoning that with a two months free trial, I can at least view my credit reports online and see if anything requires my attention. I couldn't do that at the time, though, as PG's server was choking badly at the time, and I promptly forgot about it.
An attorney to whom I spoke off the record was of the opinion that while PrivacyGuard is doing nothing legally wrong, charging ten dollars a month to your credit card for what they offer is morally disreputable. While that is just a personal opinion on the part of this attorney, it is also one with which I happen to agree.
What swung my decision to cancel (which, in all fairness, I was able to do without too much trouble) was the complaints about the parent company, Trilegiant, on this website. Perhaps I'm being unfairly hard-nosed, but it is my opinion that if you are going to be charging an individual consumer ten dollars a month for anything, your reputation must be sterling and then some. Tomika's defenses while sufficiently eloquent in form do precious little in their content to reassure me about Trilegiant's reputation.
Once again, while I was not technically "ripped off" by PrivacyGuard in the legal sense, I hope those who maintain this website will post this report for CitiCard credit card holders to consider should they feel inclined to do an online search on PrivacyGuard. I didn't find out that Trilegiant was PG's parent company until a Google search led me to a lawyer's website that mentioned a class-action suit for fraudulent billing against Trilegiant. Contact me by using the rebuttal box below if interested. sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company your comments on this policy are welcome! CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
South Milwaukee, Wisconsin