• Report: #689953

Complaint Review: Trilegiant

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  • Submitted: Wed, February 02, 2011
  • Updated: Wed, February 02, 2011

  • Reported By: louis — Southwest Ranches Florida USA
Trilegiant
100 Connecticut Avenue Norwalk, Connecticut United States of America

Trilegiant TLG*EVRYDAY Gave two trial accounts, not one, so when I cancel only one is canceled and they continue charging the other. Norwalk, Connecticut

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Clever scam! One of their tricks is to offer a free trial that may be canceled immediately without any charges. The trick is that they set up two accounts and when they are contacted to cancel, either online or over the phone, they cancel only one account without giving a clue there is still another account live for them to begin recurring charges. Then they quietly charge millions of accounts every month and never send invoices or anything that would reveal whats happening unless you notice the charges.

If you search for them on the internet, it appears they have been sued by 2 states already for millions of dollars but continue anyways with the 48 left.

If you havent figured it out, the trick is to set up two accounts instead of one so when someone tries to cancel they only cancel one account. This insures them that no one really is able to cancel the second account without prior understanding of their trick.

This is what happened to me. They offer $350 in gas for $2 shipping fee and free trial that must be canceled in 30days. I cancel two weeks later, disputed the $2 charge with my bank when the gas offer turned out to be bogus, and received my$2 back from clearly winning the dispute.Five months later I realizethey had been charging my credit card $19.99 per month anyway. When the bank and I contacted them they explained that I canceled my one account but not the other.

People have no idea to cancel twice and that's where this little confusion makes them millions of dollars.


This report was posted on Ripoff Report on 02/02/2011 02:43 PM and is a permanent record located here: http://www.ripoffreport.com/r/Trilegiant/Norwalk-Connecticut-06850/Trilegiant-TLGEVRYDAY-Gave-two-trial-accounts-not-one-so-when-I-cancel-only-one-is-canc-689953. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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