• Report: #439591

Complaint Review: Trinity 1945 - paintforcars.com

  • Submitted: Tue, March 31, 2009
  • Updated: Wed, March 06, 2013

  • Reported By:sanborn New York
Trinity 1945 - paintforcars.com
1932 Fiddlers Run Toms River, New Jersey U.S.A.

Trinity 1945 - Autopaintforcars.com - paintforcars.com Processed payment and never shipped the item. Still waiting for refund or product after weeks! Toms River New Jersey

*REBUTTAL Owner of company: A Corporate Apology

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An auto paint kit was ordered and paid for on the same day. An e-mail was received stating the order would be processed within 2 business days and I would receive another e-mail containing the tracking number once the item was shipped. The next day, the payment was debited from my account.

After 9 days of not receiving any communication from the company, I replied to the company asking when the item was shipped and requested the tracking number. A response was received by the company saying there was a delay and the item would not be shipped for another 4 days.

After those 4 days past, no tracking number was received and the item still was not shipped. This company has had our money for 13 days and still have not shipped the product (especially not within 2 business days as they state).

If you need the products you order, I warn you not to buy from Trinity 1945 Inc., as you may never recieve the order. After nearly 2 weeks I am still waiting for the product to be shipped (then will have to still allow for shipping time) or for a complete refund.

Honest
sanborn, New York
U.S.A.

This report was posted on Ripoff Report on 03/31/2009 03:49 PM and is a permanent record located here: http://www.ripoffreport.com/r/Trinity-1945-paintforcarscom/Toms-River-New-Jersey-08755/Trinity-1945-Autopaintforcarscom-paintforcarscom-Processed-payment-and-never-shipped-439591. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

A Corporate Apology

AUTHOR: www.paintforcars.com - (United States of America)

To any and all past, current and future customers

We here at Trinity 1945 Inc. www.paintforcars.com would like to extend an apology. We understand there were issues with our customer service dept especially a few individual employees. Since this thread has been started we have identified and corrected these issues. We now employ a new customer service staff trained to assist you with your needs and concerns during our normal business hours. Tech support and customer service is also available online through our website by using the contact us button. All comments and emails will be responded to ASAP. If you need assistance with any matter pertaining to our products or our company policies please contact us. 

Thank you 

Trinity 1945 Inc
www.paintforcars.com
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