- Report: #545343
Report - Rebuttal - Arbitrate
Complaint Review: Trinity Software Distribution
Trinity Software DistributionInternet United States of America
Trinity Software Distribution Illegitimate software, from an illegitimate company Internet
*Consumer Comment: Good Customer Service
*REBUTTAL Owner of company: Hoax Report
I ordered an Adobe software from them, and upon receiving it, noticed it was OEM, which was not what was advertised.
After repeated attempts to contact the company, they made absolutely sure to not answer my emails, or phone calls. EVER.
They to this day (4 months) have had no contact with me. I never would have cared, because I registered the software, and all was well, until I went to upgrade the software by using an upgrade I purchased from a LEGITIMATE company...
Well, needless to say, I was on the phone with Adobe for over an hour trying to activate, and they then asked for the serial for the software I was using. I then found out, the software was illegitimate, and Adobe would not tell me anything more. Their only solution was to tell me to purchase REAL software from somewhere else.
So $600 and 7 months later, I am now purchasing a legitimate version of the software. I should have done my research online to find out beforehand, which is my fault. They have a rip off report (Google it) in which their response to a dire situation is by trying to put down a buyer, instead of dealing with the issue.
Companies like this never survive, selling illegitimate software, and practicing ridiculous business is not the way to go. I am going to attempt a BBB report, and then hopefully all will be resolved, and I can remove this.
Until then, please use the money you are going to spend with a company that is legit.
This report was posted on Ripoff Report on 12/26/2009 03:38 AM and is a permanent record located here: http://www.ripoffreport.com/r/Trinity-Software-Distribution/internet/Trinity-Software-Distribution-Illegitimate-software-from-an-illegitimate-company-Interne-545343. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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