- Report: #1022348
Complaint Review: Trip Mate Insurance
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| Trip Mate Insurance
Internet United States of America |
|
Trip Mate Insurance Do NOT use Trip Mate Insurance Internet
*UPDATE Employee: Explanation
Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™
I want to get the word out that people should not to use Trip Mate Travel Insurance. I
suffered an injury over a year ago while in St. Lucia which required
surgery. I have filed numerous claims with Trip Mate re: Trip
Interruption and Medical. When I called them from St. Lucia, I had to
leave a message, and they never contacted me back re: Trip Interruption
and my injury. When I did get in touch with them, they told me they do
not make phone calls outside the US. WOW. Why provide services to people
traveling outside the US? They would not reimburse my trip through the trip interruption policy because I checked into the Sandals resort. They told me if I had checked in somewhere else, they would have reimbursed the claim.
Now on to the medical, I have bills over $10,000 and have been waiting for over a month to receive an answer about these medical bills and if they are or are not going to reimburse me. They have paid some of the medical bills, but requested more information regarding the other bills. I have sent all the required information according to the policy and am still waiting over a month for an answer regarding my medical bills.
I would advise people not to even use this company! Customer service is TERRIBLE!
traveling outside the US? They would not reimburse my trip through the trip interruption policy because I checked into the Sandals resort. They told me if I had checked in somewhere else, they would have reimbursed the claim.
Now on to the medical, I have bills over $10,000 and have been waiting for over a month to receive an answer about these medical bills and if they are or are not going to reimburse me. They have paid some of the medical bills, but requested more information regarding the other bills. I have sent all the required information according to the policy and am still waiting over a month for an answer regarding my medical bills.
I would advise people not to even use this company! Customer service is TERRIBLE!
This report was posted on Ripoff Report on 03/01/2013 09:09 PM and is a permanent record located here: http://www.ripoffreport.com/r/Trip-Mate-Insurance/internet/Trip-Mate-Insurance-Do-NOT-use-Trip-Mate-Insurance-Internet-1022348. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Search Tips#1 UPDATE Employee
Explanation
AUTHOR: TripMate - (United States of America)
SUBMITTED: Friday, March 08, 2013
Kim,
Thank you for taking the time to speak with us on the phone about your claim. We are sorry to hear both about the accident and that you are unhappy with the claims process afterward. We aim to provide peace of mind with our travel insurance policies and want to make sure your issues are addressed.
As we discussed on the phone, our records indicate the first payment was made on your claim in March of 2012. We are not able to make payments without complete information, however, and itemized bills with matching Explanations of Benefits are needed for review of medical bills. We apologize if we caused any stress by requesting additional information, but it is necessary to ensure the correct amounts are paid to you and the medical suppliers.
We would appreciate your telling us which phone number you used to call our office when
you were in St. Lucia. Our toll-free phone number does not have an answering machine. Instead, our
after-hours service provider answers all phone calls made after regular business hours, and they are able to make and receive international phone calls. Again, please let us know which phone number you called so that we can further investigate this situation.
As we outlined in the correspondence sent with your benefit check, there are some charges for prescriptions for which we need additional information. If we can do anything else to assist you in obtaining these documents, we will be happy to do so. If you have any further questions, please let us know.
Best regards,
Trip Mate Team
Thank you for taking the time to speak with us on the phone about your claim. We are sorry to hear both about the accident and that you are unhappy with the claims process afterward. We aim to provide peace of mind with our travel insurance policies and want to make sure your issues are addressed.
As we discussed on the phone, our records indicate the first payment was made on your claim in March of 2012. We are not able to make payments without complete information, however, and itemized bills with matching Explanations of Benefits are needed for review of medical bills. We apologize if we caused any stress by requesting additional information, but it is necessary to ensure the correct amounts are paid to you and the medical suppliers.
We would appreciate your telling us which phone number you used to call our office when
you were in St. Lucia. Our toll-free phone number does not have an answering machine. Instead, our
after-hours service provider answers all phone calls made after regular business hours, and they are able to make and receive international phone calls. Again, please let us know which phone number you called so that we can further investigate this situation.
As we outlined in the correspondence sent with your benefit check, there are some charges for prescriptions for which we need additional information. If we can do anything else to assist you in obtaining these documents, we will be happy to do so. If you have any further questions, please let us know.
Best regards,
Trip Mate Team
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