- Report: #405715
Report - Rebuttal - Arbitrate
Complaint Review: Tropic Estate Sales, Silas Pierce
Tropic Estate Sales, Silas Pierce512 Oak Lane Maitland, Florida U.S.A.
Tropic Estate Sales, Silas Pierce Horrible customer service, estate sale business that only cares about money and not the suffering family. Maitland Florida
*REBUTTAL Individual responds: unhappy with service
*Author of original report: Really? The proof speaks for itself...
*Consumer Comment: /b/
*General Comment: STOP SILAS NOW
*REBUTTAL Owner of company: SILAS PIERCE AND TROPIC ESTATE SALES HELPING WITH YOUR LOVED ONES ESTATE SALES FOR 25 YEARS
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Mr. Pierce only seemed to care about making his money, he repeatedly called and wanted to move ahead with the sale right away, and continued to ask about the contract. The family, being extremely busy and also dealing with our father's health were not able to get back out to the house for a month, yet Mr. Pierce continued to want to move forward, not listening to the family's wishes.
I finally sent an email to Silas Pierce letting him know that we were not ready to move forward at this time, but would do so at the end of January. I apologized for not getting back to him and explained the situation. I thanked him for his patience and looked forward to working with him. In return, Silas Pierce sent about as arrogant as an email he could possibly send to me, which I have detailed below.
SORRY YOU FEEL I HAVE USED QUESTIONABLE TACTICS TO OBTAIN YOUR FATHERS ESTATE SALE ! QUITE FRANKLY I DO NOT NEED YOUR FATHERS ESTATE SALE. I HAD FELT SORRY FOR YOUR FATHER DUE TO HIS HEALTH AND FORECLOSURE ISSUES. AFTER ALL THE ESTATE DID NOT MEET OUR STANDARDS!
WE HAVE BEEN HELPING WITH LOVED ONES ESTATE SALES FOR 25 YEARS. MY STAFF AND I DO NOT WANT TO WORK WITH TROUBLEMAKERS . YES, YOU DO STAND EXACTLY WHERE YOU WERE WHEN YOUR MOTHER FIRST FOUND US, WITHOUT AN ESTATE SALE!.
WE DEAL WITH JUDGES, COURTS, AND PROBATE EVERYDAY AND ARE ASSIGNED BY TRUSTEES WITH MULTI-MILLION DOLLAR ESTATES AND HAVE NEVER RECEIVED SUCH AN ARROGANT LETTER AS THE ONE YOU HAVE E-MAILED TO OUR OFFICE. ALL THE ESTATE SERVICES IN THIS AREA WORK WITH EACH OTHER, AS I WILL SHARE YOUR E-MAIL WITH THEM.
GOOD LUCK ! I DO HOPE YOUR LIFE GOES BACK TO NORMAL."
Silas Pierce lost a customer with this email and hopefully many more. There are many more reputable estate sale companies in the area and I am pretty sure they would be happy to have the business. Silas Pierce needs to learn some courtesy and respect when dealing with a family going through a difficult time, not practicing standards that make him only take sales because he "felt sorry for us".
The amusing thing is that Silas Pierce said I was arrogant because I let him know we could not move forward at this time, yet he seems to not understand the definition of arrogance, or did not read his own email to me. And he callously "hopes my life goes back to normal." Yes, Mr. Pierce, I do wish my life could go back to normal, that my father's health would restore and that I wouldn't have to deal with arrogant idiots trying to make money and not serving the families they promise to help.
If in the central Florida area and are looking for an estate sale company, go with someone else. Silas Pierce of Tropic Estate Sales is a joke and should not be trusted.
This report was posted on Ripoff Report on 12/29/2008 09:36 AM and is a permanent record located here: http://www.ripoffreport.com/r/Tropic-Estate-Sales-Silas-Pierce/Maitland-Florida-32751/Tropic-Estate-Sales-Silas-Pierce-Horrible-customer-service-estate-sale-business-that-onl-405715. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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