- Report: #185427
Report - Rebuttal - Arbitrate
Complaint Review: Tru Genix Hoodia, Ecurves Clubhouse Or E Fitness Clubhouse
Tru Genix Hoodia, Ecurves Clubhouse Or E Fitness Clubhouse857 West South Jordon Parkway #201 South Jordon, Utah U.S.A.
Tru Genix Hoodia, Ecurves Clubhouse Or E Fitness Clubhouse ripoff South Jordon Utah *EDitor's Suggestions on how to get your money back into your bank account!
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On February 15th I noticed my account was charged $46.90 and there was a 800 number by it, so I called the 800 number and told them to cancel me and don't touch my account again. They told me I had to cancel thought Ecurves Clubhouse. I went on line found ecurves and there was place you were suppose to log in but no one gave me a login name and password. I notice a place in there web site that said contact us, so I clicked on that and filled out my name, address and wrote and told them I didn't really know what I was a member of with them, but please cancel what ever it is I had and do not touch my bank account. Then on February 20th they took out $28.97 of my account for Ecurves. So I thought it should be canceled now. ON March 17th Tru Genix took out another $46.90, I was searching around the internet and when I put in Ecurvesclubhouse I found this site (Bad Business RIP OFF) and I found I wasn't the only one and they say to go to your bank and cancel your account, and I did and found out that there was a charge pending for $28.97 for Ecurves Clubhouse. I filled out everything I could at the bank about these two companies (which is really 1)and canceled my account at the bank so they couldn't touch it anymore. That same day I receved a letter from Ecurves with a user name and passcode. But I figured I already wrote them at there web site let the bank do the rest.
Bank called me and told me to go on line and use the username and passcode and cancel that they had talked to them and thats the only way they said I cancel. SO I DID. that same day I receved another bottle of Hoodia. I called the bank and they said to send it back but make sure the postal service would have proof of them getting it. After getting proof I called Tru Genix and they told me they take all their returns and throw them away they wouldn't have any proof that I returned it. I told them I do from the postal service and I want my money back and they said sorry I can't get it back so now today I have to go back to the bank and show them the proof from the postal service. I don't know whats going to happen next but PLEASE people don't let these people do this to you. If I have to I'm gonna call the local tv scam center and see if they can help me. I WILL GET THEM ONE WAY OR ANOTHER.
p'd Off in Wisconsin
EDitor's Suggestions on how to get your money back!
HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:
Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.
According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.
If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.
Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!
DO NOT TAKE NO FOR AN ANSWER!
Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.
And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.
Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.
If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.
CHARGES TO YOUR CREDIT CARD
If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.
Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.
And good luck Let us know how you do!
ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com
Don't let them get away with it.
Make sure they make the Rip-off Report!
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This report was posted on Ripoff Report on 04/07/2006 09:22 AM and is a permanent record located here: http://www.ripoffreport.com/r/Tru-Genix-Hoodia-Ecurves-Clubhouse-Or-E-Fitness-Clubhouse/South-Jordon-Utah-84095/Tru-Genix-Hoodia-Ecurves-Clubhouse-Or-E-Fitness-Clubhouse-ripoff-South-Jordon-Utah-EDito-185427. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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