• Report: #779385

Complaint Review: TruGreen Chemlawn

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  • Submitted: Wed, September 21, 2011
  • Updated: Wed, September 26, 2012

  • Reported By: Lisa — Cleveland Ohio United States of America
TruGreen Chemlawn
Internet United States of America

TruGreen Chemlawn CAUTION: Don't use ChemLawn! Poor Customer Service Internet

*UPDATE Employee: complaint

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Caution to all homeowners:  Do not, absolutely Do Not use TruGreen Chemlawn.  They will sell you that their treatments for lawncare and weed control are the best, and convince you to pay upfront with your credit card for an additional 10% off.  Months go by, and your grass will continue to look like crap after several treatments by Chemlawn. 

When you call and complain, and try to cancel, they are very pushy on the phone to send out a manager to look at your yard.  What this is doing is buying them another month of not having to refund you.  I feel for it.  Waited several weeks for someone to come take a look at my yard, and after someone finally came...grass and weeds still looked horrible after treatment. 

Called again for cancellation of treatment.  They refuse to give a refund! 

I give them a poor rating for customer service.  A poorating for understanding of a refund due when chemicals on grass failed.  Do not use Chemlawn.  I'm not stuck with a credit card payment on treatment that failed. 

This report was posted on Ripoff Report on 09/21/2011 09:11 AM and is a permanent record located here: http://www.ripoffreport.com/r/TruGreen-Chemlawn/internet/TruGreen-Chemlawn-CAUTION-Dont-use-ChemLawn-Poor-Customer-Service-Internet-779385. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

complaint

AUTHOR: melissa - (United States of America)

I am a customer service rep for this company. I apologize that you had a hard time trying to cancel the services. I for one with attest to the fact that the product does work though. My yard was horrible before i started using the company (when i started working there). But after 3 treatments i couldn't even recognize it anymore it looked great. But this year was completely different. The drought made my lawn look horrible, and it didn't matter how much i watered. So with that i wanted to say that could have a lot to do with the appearance. But as for the customer service portion of the complaint. We are taught to first try to get a manager out to see if there is anything we can do for the customer, and if your are still unhappy you are entitled to a refund for any services remaining. I'm sorry you had such a bad experience, and hopefully in the future you will give us another shot.  
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