- Report: #863731
Report - Rebuttal - Arbitrate
Complaint Review: TruGreen
TruGreen2435 W Custer Rd Salt Lake City, Utah United States of America
TruGreen Trugreen, TrueGreen, Truegreen, Servicemaster $50? For some dude from TruGreen to 'assess my lawn?' Yeah, that seems reasonable. NOT! Salt Lake City, Utah
*UPDATE Employee: Hidden Fee?
*UPDATE Employee: Charges
*Consumer Comment: Which Fee?
*General Comment: DIY
*UPDATE Employee: TruGreen Audits ALL Sales
*Consumer Comment: How did they get your card?
*Author of original report: That's awesome for you, Larry
*Author of original report: It's a RIPOFF when I don't see a contract, and they're not upfront about fees
*Consumer Comment: What do you do for free?
*Consumer Comment: Where is the ripoff?
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Well I don't. And what I thought was just a $50 service fee to 'treat' my lawn turned into a $120 hit to my bank account, because TruGreen FAILED to be up-front with their services to my wife.
Read the fine print, people. Or better yet, make sure you hear all the details when signing up for this 'lawn-care service' company. Even better: DON'T SIGN UP WITH THEM.
That $50 you all have just burning a hole in your pocket, I'm told, is an 'initial start-up fee,' for some guy to come look at your lawn, rub his chin, scratch his head, pretend to take some notes and say, 'Well, we need this chemical for so-and-so timeframe, and in 7 or 8 weeks we'll be back out to put more crap on your lawn. At which time we'll charge you another $70.'
But back to that first $50. Fifty bucks. Wow. I could have gone to Ace, bought a fertilizer bucket with some wheels, picked up some no-name spread and still had change to go to Subway for lunch. And you wouldn't know the difference driving by my place in May.
Instead, I got to pay for some dude in a uniform to 'assess' my lawn with all his landscape knowledge, and THEN I got charged a whopping $70 for the actual treatment. My bank account is now $120 poorer. Did I mention I have money to burn? Oh, I didn't. Because I DON'T.
When I called to complain, I got a somewhat sympathetic person who simply said, 'I'm sorry you weren't completely aware of the service charges.' And refused to reverse any charge. Have a nice day.
So just remember, if you have a spare $50 just sitting there not knowing what to do, whatever you do, don't go to dinner. Don't go get some wine or bourbon. Don't go get your wife some flowers. Don't give it to your kids for chores or good grades. Don't spend it on gas for your car. And certainly don't save it.
You'll need it for some dude in a lawn-care uniform to 'assess' your lawn. Because, apparently, that $50 is worth more than anything else you could spend it on. RIPOFF.
This report was posted on Ripoff Report on 04/04/2012 09:28 AM and is a permanent record located here: http://www.ripoffreport.com/r/TruGreen/Salt-Lake-City-Utah-84104/TruGreen-Trugreen-TrueGreen-Truegreen-Servicemaster-50-For-some-dude-from-TruGreen-to-863731. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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