- Report: #601954
Report - Rebuttal - Arbitrate
Complaint Review: TruMed Canada
TruMed Canada2185 Wilson Ave #3 Internet United States of America
TruMed Canada Wilson Pharmacy Took maney but never sent product Internet
*REBUTTAL Individual responds: TruMed Canada
*Consumer Comment: Frustrating process, but resolved and possibly will order again
*Consumer Comment: Exact thing happen to me!
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I ordered some K-9 Advantix (a flea killer/preventative) on April 14th. After being told it takes 1-2 days to process order and 8-15 days to receive package I had ordered. The form states they will email you when it ships and you can check the shipping status online. After 2 weeks and several requests about where my flea medicine was they finally told me there was a stock problem. They assured me it was in and they would mail it the next day, then the next, the next, so on til another week has passed.
When I checked the status it was still being processed. Again I emailed and they said it was a delay in posting but it had shipped Friday and would be updated first thing Monday. Well, again nothing. I again asked where and they said it was not updated as they were awaiting a tracking number. Now it did finally say shipped but of course there is no tracking number so I have to assume it never really shipped and they just changed status to shipped to shut me up. Now the wait time has increased for the arrival also and they say please allow 18 business days til it arrives.
I may receive the flea medicine come winter if I'm lucky.
They also sent me a coupon code to use to apply to the next order as an apology and a chance to improve there services but when I went to the site to enter the code and see what amount the discount was there was no place to enter a coupon code. I went through the complete checkout upto the final page where you submit once as this final click charges you.
This report was posted on Ripoff Report on 05/11/2010 08:04 AM and is a permanent record located here: http://www.ripoffreport.com/r/TruMed-Canada/internet/TruMed-Canada-Wilson-Pharmacy-Took-maney-but-never-sent-product-Internet-601954. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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