• Report: #111413

Complaint Review: Truck Add Ons

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  • Submitted: Mon, October 04, 2004
  • Updated: Sun, October 31, 2004

  • Reported By:Grand Island New York
Truck Add Ons
Lexington, Kentucky U.S.A.

Truck Add Ons Terrible customer service Lexington Kentucky

*REBUTTAL Individual responds: consumer

*UPDATE Employee: We, Truckaddons.com processed and shipped exactly what Tony orderd.

*UPDATE Employee: We, Truckaddons.com processed and shipped exactly what Tony orderd.

*UPDATE Employee: We, Truckaddons.com processed and shipped exactly what Tony orderd.

*UPDATE Employee: We, Truckaddons.com processed and shipped exactly what Tony orderd.

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I ordered some truck accessories from Truckaddons.com on the internet and they arrived promptly. However, I ordered snap in window ventshields for 3 vehicles by clicking the appropriate places on their website and they sent me the adhesive models. I sent 4 emails to their returns dept without any response. I left 2 voicemails before I got an email response.

They sent me rma numbers and wanted me to return them at my own cost and probably a restocking fee. When I emailed them and said that it was their fault, they said that was what I ordered. I told them step by step, what I did to arrive at those numbers and they said those are not the numbers that they get. They then told me "end of discussion. You can't keep monopolizing my time."
I told them that I had never dealt with such a rude and hard to get in touch with customer service dept. and I would never do business with them again. I don't want anything to do with them again. I don't even want a reply from these morons. I just want to warn others not to deal with them.

Tony
Grand Island, New York
U.S.A.

This report was posted on Ripoff Report on 10/04/2004 05:41 PM and is a permanent record located here: http://www.ripoffreport.com/r/Truck-Add-Ons/Lexington-Kentucky/Truck-Add-Ons-Terrible-customer-service-Lexington-Kentucky-111413. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 4Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Individual responds

consumer

AUTHOR: Tony - (U.S.A.)

Truckaddons can say what they want, but sheer number of complaints against their service speak for themselves. The fact that they were rude and unyielding shows that they are not dedicated to customer satisfaction and are not a company to do business with.
I followed all of the links on their website two more times and still got the same order numbers that they claimed I did not use. I no longer want satisfaction from this company as I wish to never do business with them again. I only wish to warn others not to do business with them. "Let the buyer beware" when ordering from them. I only wish I had found your website before. If I had read all of the complaints posted, I would have been discouraged from ordering.
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#2 UPDATE Employee

We, Truckaddons.com processed and shipped exactly what Tony orderd.

AUTHOR: Charlie - (U.S.A.)



Here is a copy of his Internet order and vehicle information he submitted. We as a business try to satisfy the customer, however when the customer orders a wrong part, he/she is responsible to ship the part back to us under his/her own cost. We can not be responsible for freight both ways for customer's mistake.

We do however issue pre-paid freight calltags to customers who inadvertly receive product either boxed wrong, or labeled wrong.

Here is a copy of Tony's order:

----------Individual Item Breakdown-----------

Item Ref. Price ea. Qty. Description

L3286028 $67.00 1 Lund Trident Wrap Bug Shield-Smoke

V1594234 $49.95 1 Ventshade Ventvisors for 4 door car

V1592956 $31.00 1 Ventshade 2 piece ventvisor

V1594357 $49.00 1 Ventshade 4 piece ventvisor

P231792 $14.00 1 PlastiColor Mud Flaps

P23442 $21.00 1 PlastiColor Mud Flaps

----------------End of Order------------------

Here is the Vehicle info that you gave us:

---------Customer's Vehicle Section-----------
Make: Chevrolet
Model: Silverado
Year: 2004
2/4/All Wheel Drive: 4 Wheel Drive
Doors: 2 Dr
Bed Length: short bed
Transmission: Automatic
Cab: 4 Dr. Extended Cab (2 half doors)
Engine Size: 5.3
--------Special Instructions-----------
V1594234 is for a 2003 Impala
V1594357 4 pc is for a 2004 Toyota Highlander
V15929562 pc is for the 2004 Chevy Silverado

Now I tried to help Tony Personally, We were willing to take his returned item back as credit in exchange for another part that he wished to happy. Only thing that Tony had to do is return the product he ordered under the Return Instructions he was given from our Returns Department.

However my customer service ended when he sent me this reply to a Email:
----- Original Message -----
From: "Tony"
To: "Customer_Service@truckaddons.com"
Sent: Monday, October 04, 2004 7:10 PM
Subject: Re: Customer E-Mail


> Over the weekend, I thought about your last email and I realized that you
> are basically calling me a liar.I have never dealt with a company so
lacking
> in customer service. In my line of work, I also deal with the public. We
> have a saying that if you don't provide service, you don't just piss off
one
> customer, but many other customers that they tell about you.I shall spread
> the word among friends and relatives not to deal with your company
because
> of your poor service. I'm sure that they will tell others who accessorize
> their trucks and suvs and so on. I originally had hoped to buy nerf bars
and
> a tonneau cover from you, but now I wouldn't buy a valve stem cap from
you.
> Since Friday, I found web sites dedicated to telling people about your
> service and not to order from Truck add ons. You can be sure that I will
be
> adding my story to these sites in hopes of saving someone else the trouble
> of having to deal with the rudest customer service department I have ever
> dealt with (when you can even get in touch with them ). I only wish that I
> had found them before I ordered. I have decided that it is best just to
keep
> the wrong models so that I will never have to deal with you morons again.
>
> P.S. GFY


I CAN ONLY assume that by telling me PS GFY (Go F*** Yourself) he did not want anymore help.

We her at Truckaddons.com kept in constant contact with Tony throughout this entire process. He was given a RMA number to return his part under his own cost for exchange.

We can not be responsible for freight due to customer's mistake. If we paid freight on all customer's orders that it was plainly a customer's error in ordering, then we could not be as competitive in our pricing.

We however will accept all returns provided the Returns Policy is followed.

Truckaddons.com Customer Service
Respond to this report!
What's this?

#3 UPDATE Employee

We, Truckaddons.com processed and shipped exactly what Tony orderd.

AUTHOR: Charlie - (U.S.A.)



Here is a copy of his Internet order and vehicle information he submitted. We as a business try to satisfy the customer, however when the customer orders a wrong part, he/she is responsible to ship the part back to us under his/her own cost. We can not be responsible for freight both ways for customer's mistake.

We do however issue pre-paid freight calltags to customers who inadvertly receive product either boxed wrong, or labeled wrong.

Here is a copy of Tony's order:

----------Individual Item Breakdown-----------

Item Ref. Price ea. Qty. Description

L3286028 $67.00 1 Lund Trident Wrap Bug Shield-Smoke

V1594234 $49.95 1 Ventshade Ventvisors for 4 door car

V1592956 $31.00 1 Ventshade 2 piece ventvisor

V1594357 $49.00 1 Ventshade 4 piece ventvisor

P231792 $14.00 1 PlastiColor Mud Flaps

P23442 $21.00 1 PlastiColor Mud Flaps

----------------End of Order------------------

Here is the Vehicle info that you gave us:

---------Customer's Vehicle Section-----------
Make: Chevrolet
Model: Silverado
Year: 2004
2/4/All Wheel Drive: 4 Wheel Drive
Doors: 2 Dr
Bed Length: short bed
Transmission: Automatic
Cab: 4 Dr. Extended Cab (2 half doors)
Engine Size: 5.3
--------Special Instructions-----------
V1594234 is for a 2003 Impala
V1594357 4 pc is for a 2004 Toyota Highlander
V15929562 pc is for the 2004 Chevy Silverado

Now I tried to help Tony Personally, We were willing to take his returned item back as credit in exchange for another part that he wished to happy. Only thing that Tony had to do is return the product he ordered under the Return Instructions he was given from our Returns Department.

However my customer service ended when he sent me this reply to a Email:
----- Original Message -----
From: "Tony"
To: "Customer_Service@truckaddons.com"
Sent: Monday, October 04, 2004 7:10 PM
Subject: Re: Customer E-Mail


> Over the weekend, I thought about your last email and I realized that you
> are basically calling me a liar.I have never dealt with a company so
lacking
> in customer service. In my line of work, I also deal with the public. We
> have a saying that if you don't provide service, you don't just piss off
one
> customer, but many other customers that they tell about you.I shall spread
> the word among friends and relatives not to deal with your company
because
> of your poor service. I'm sure that they will tell others who accessorize
> their trucks and suvs and so on. I originally had hoped to buy nerf bars
and
> a tonneau cover from you, but now I wouldn't buy a valve stem cap from
you.
> Since Friday, I found web sites dedicated to telling people about your
> service and not to order from Truck add ons. You can be sure that I will
be
> adding my story to these sites in hopes of saving someone else the trouble
> of having to deal with the rudest customer service department I have ever
> dealt with (when you can even get in touch with them ). I only wish that I
> had found them before I ordered. I have decided that it is best just to
keep
> the wrong models so that I will never have to deal with you morons again.
>
> P.S. GFY


I CAN ONLY assume that by telling me PS GFY (Go F*** Yourself) he did not want anymore help.

We her at Truckaddons.com kept in constant contact with Tony throughout this entire process. He was given a RMA number to return his part under his own cost for exchange.

We can not be responsible for freight due to customer's mistake. If we paid freight on all customer's orders that it was plainly a customer's error in ordering, then we could not be as competitive in our pricing.

We however will accept all returns provided the Returns Policy is followed.

Truckaddons.com Customer Service
Respond to this report!
What's this?

#4 UPDATE Employee

We, Truckaddons.com processed and shipped exactly what Tony orderd.

AUTHOR: Charlie - (U.S.A.)



Here is a copy of his Internet order and vehicle information he submitted. We as a business try to satisfy the customer, however when the customer orders a wrong part, he/she is responsible to ship the part back to us under his/her own cost. We can not be responsible for freight both ways for customer's mistake.

We do however issue pre-paid freight calltags to customers who inadvertly receive product either boxed wrong, or labeled wrong.

Here is a copy of Tony's order:

----------Individual Item Breakdown-----------

Item Ref. Price ea. Qty. Description

L3286028 $67.00 1 Lund Trident Wrap Bug Shield-Smoke

V1594234 $49.95 1 Ventshade Ventvisors for 4 door car

V1592956 $31.00 1 Ventshade 2 piece ventvisor

V1594357 $49.00 1 Ventshade 4 piece ventvisor

P231792 $14.00 1 PlastiColor Mud Flaps

P23442 $21.00 1 PlastiColor Mud Flaps

----------------End of Order------------------

Here is the Vehicle info that you gave us:

---------Customer's Vehicle Section-----------
Make: Chevrolet
Model: Silverado
Year: 2004
2/4/All Wheel Drive: 4 Wheel Drive
Doors: 2 Dr
Bed Length: short bed
Transmission: Automatic
Cab: 4 Dr. Extended Cab (2 half doors)
Engine Size: 5.3
--------Special Instructions-----------
V1594234 is for a 2003 Impala
V1594357 4 pc is for a 2004 Toyota Highlander
V15929562 pc is for the 2004 Chevy Silverado

Now I tried to help Tony Personally, We were willing to take his returned item back as credit in exchange for another part that he wished to happy. Only thing that Tony had to do is return the product he ordered under the Return Instructions he was given from our Returns Department.

However my customer service ended when he sent me this reply to a Email:
----- Original Message -----
From: "Tony"
To: "Customer_Service@truckaddons.com"
Sent: Monday, October 04, 2004 7:10 PM
Subject: Re: Customer E-Mail


> Over the weekend, I thought about your last email and I realized that you
> are basically calling me a liar.I have never dealt with a company so
lacking
> in customer service. In my line of work, I also deal with the public. We
> have a saying that if you don't provide service, you don't just piss off
one
> customer, but many other customers that they tell about you.I shall spread
> the word among friends and relatives not to deal with your company
because
> of your poor service. I'm sure that they will tell others who accessorize
> their trucks and suvs and so on. I originally had hoped to buy nerf bars
and
> a tonneau cover from you, but now I wouldn't buy a valve stem cap from
you.
> Since Friday, I found web sites dedicated to telling people about your
> service and not to order from Truck add ons. You can be sure that I will
be
> adding my story to these sites in hopes of saving someone else the trouble
> of having to deal with the rudest customer service department I have ever
> dealt with (when you can even get in touch with them ). I only wish that I
> had found them before I ordered. I have decided that it is best just to
keep
> the wrong models so that I will never have to deal with you morons again.
>
> P.S. GFY


I CAN ONLY assume that by telling me PS GFY (Go F*** Yourself) he did not want anymore help.

We her at Truckaddons.com kept in constant contact with Tony throughout this entire process. He was given a RMA number to return his part under his own cost for exchange.

We can not be responsible for freight due to customer's mistake. If we paid freight on all customer's orders that it was plainly a customer's error in ordering, then we could not be as competitive in our pricing.

We however will accept all returns provided the Returns Policy is followed.

Truckaddons.com Customer Service
Respond to this report!
What's this?

#5 UPDATE Employee

We, Truckaddons.com processed and shipped exactly what Tony orderd.

AUTHOR: Charlie - (U.S.A.)



Here is a copy of his Internet order and vehicle information he submitted. We as a business try to satisfy the customer, however when the customer orders a wrong part, he/she is responsible to ship the part back to us under his/her own cost. We can not be responsible for freight both ways for customer's mistake.

We do however issue pre-paid freight calltags to customers who inadvertly receive product either boxed wrong, or labeled wrong.

Here is a copy of Tony's order:

----------Individual Item Breakdown-----------

Item Ref. Price ea. Qty. Description

L3286028 $67.00 1 Lund Trident Wrap Bug Shield-Smoke

V1594234 $49.95 1 Ventshade Ventvisors for 4 door car

V1592956 $31.00 1 Ventshade 2 piece ventvisor

V1594357 $49.00 1 Ventshade 4 piece ventvisor

P231792 $14.00 1 PlastiColor Mud Flaps

P23442 $21.00 1 PlastiColor Mud Flaps

----------------End of Order------------------

Here is the Vehicle info that you gave us:

---------Customer's Vehicle Section-----------
Make: Chevrolet
Model: Silverado
Year: 2004
2/4/All Wheel Drive: 4 Wheel Drive
Doors: 2 Dr
Bed Length: short bed
Transmission: Automatic
Cab: 4 Dr. Extended Cab (2 half doors)
Engine Size: 5.3
--------Special Instructions-----------
V1594234 is for a 2003 Impala
V1594357 4 pc is for a 2004 Toyota Highlander
V15929562 pc is for the 2004 Chevy Silverado

Now I tried to help Tony Personally, We were willing to take his returned item back as credit in exchange for another part that he wished to happy. Only thing that Tony had to do is return the product he ordered under the Return Instructions he was given from our Returns Department.

However my customer service ended when he sent me this reply to a Email:
----- Original Message -----
From: "Tony"
To: "Customer_Service@truckaddons.com"
Sent: Monday, October 04, 2004 7:10 PM
Subject: Re: Customer E-Mail


> Over the weekend, I thought about your last email and I realized that you
> are basically calling me a liar.I have never dealt with a company so
lacking
> in customer service. In my line of work, I also deal with the public. We
> have a saying that if you don't provide service, you don't just piss off
one
> customer, but many other customers that they tell about you.I shall spread
> the word among friends and relatives not to deal with your company
because
> of your poor service. I'm sure that they will tell others who accessorize
> their trucks and suvs and so on. I originally had hoped to buy nerf bars
and
> a tonneau cover from you, but now I wouldn't buy a valve stem cap from
you.
> Since Friday, I found web sites dedicated to telling people about your
> service and not to order from Truck add ons. You can be sure that I will
be
> adding my story to these sites in hopes of saving someone else the trouble
> of having to deal with the rudest customer service department I have ever
> dealt with (when you can even get in touch with them ). I only wish that I
> had found them before I ordered. I have decided that it is best just to
keep
> the wrong models so that I will never have to deal with you morons again.
>
> P.S. GFY


I CAN ONLY assume that by telling me PS GFY (Go F*** Yourself) he did not want anymore help.

We her at Truckaddons.com kept in constant contact with Tony throughout this entire process. He was given a RMA number to return his part under his own cost for exchange.

We can not be responsible for freight due to customer's mistake. If we paid freight on all customer's orders that it was plainly a customer's error in ordering, then we could not be as competitive in our pricing.

We however will accept all returns provided the Returns Policy is followed.

Truckaddons.com Customer Service
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