- Report: #1128977
Report - Rebuttal - Arbitrate
Complaint Review: True Health, LLC
True Health, LLC904 Ploof Dr Hueytown, Alabama USA
True Health, LLC They have a lifetime 100% refund policy. I returned 27 bottles that cost $39.99 EACH & after 6 weeks of emails & a letter to the BBB, they refunded me $77.85. No idea where they came up with that figure. Do NOT believe their 100% satisfaction guarantee! Hueytown Alabama
*Author of original report: refunded more money
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I returned 27, all mostly unopened bottles of supplements to True Health, LLC. in Hueytown, Alabama. It was recived by them on 1-31-14 per delivery confirmation. Waited 3 weeks & emailed them, was told it takes 5-7 business days to process a refund. Never heard from them or received my refund, so emailed again on 3-4-14 & was told they had no record of any return. I then sent a copy via email of the delivery confirmation. Received another email saying my refund was being processed. After no credit on my credit card, I filled a BBB complaint. After they received that, I got a whopping (NOT), refund of $77.85. No ecplanation of where they got that figure, which comes to about $3.00 a bottle. Their 100% satisfaction guarantee states that even if you return empty bottles, you will get a full refund. I did not even get close to that. I am literally out hundreds of dollars with nothing to show for it.
This report was posted on Ripoff Report on 03/07/2014 09:53 AM and is a permanent record located here: http://www.ripoffreport.com/r/True-Health-LLC/Hueytown-Alabama-35023/True-Health-LLC-They-have-a-lifetime-100-refund-policy-I-returned-27-bottles-that-cost-1128977. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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