- Report: #926673
Report - Rebuttal - Arbitrate
Complaint Review: True Wireless, LLC
True Wireless, LLC3124 Brother Blvd # 104 Bartlett, Tennessee United States of America
True Wireless, LLC ,gotruewireless.com TRUE FRAUD, Beware of Free Phone hoax, Worst customer service in the world - no one can speak English Bartlett , Tennessee
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I had the phone for less than 2 weeks and was a volunteer taking a dialysis patient for treatment at 5 AM and needed to call for directions and the free phone won't work, I get a recording that I have exceeded my minutes. Hey, I thought I got 1000 minutes of which I only used about 50. What's the deal? So I drive 30 miles home to get a tracfone that WILL work. When I get the person to her dialysis (late) and get back home I call this rinky tink outfit, only to be assaulted by a barrage of non-English speaking morons from some 3rd world country reading me a sales pitch to get my friends and relatives to try this jicky phone service. I was really in no mood to try to communicate with non-English speaking robots - I did discern enough to find I had roaming charges - never being more than 35 miles away from my home nor outside of the Verizon network they use.
After being hung up on several times, I decided to try use the customer service chat on their totally worthless website. Well, I find in a few seconds of chat (I could understand that), that in order to cancel my service (or non-service) I had to go back to the drop outs from the first week English as a second language for dummies class that wound up in customer service call center. I was in no mood for that - I refuse to try to talk to morons who can't speak English about something they are not allowed to do - cancel service. Hence this vent -
DON"T be a sucker Avoid this bunch of clowns like the plague.
Vent is probably all I can do because there is no way to talk to a real person that speaks English possibly this will get some attention, as I intend to email it if I can ever find avalid email for this fly by night outfit.
This report was posted on Ripoff Report on 08/13/2012 03:18 PM and is a permanent record located here: http://www.ripoffreport.com/r/True-Wireless-LLC/Bartlett-Tennessee-38133-3900/True-Wireless-LLC-gotruewirelesscom-TRUE-FRAUD-Beware-of-Free-Phone-hoax-Worst-custom-926673. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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