- Report: #215788
Report - Rebuttal - Arbitrate
Complaint Review: True.com
True.com5215 North O'connor Suite 1600 Internet U.S.A.
True.com Fraudulent Billing Practices ripoff fraudulent charges 5215 North O'connor Suite 1600 Irving Texas Internet/Texas
Well, as soon as I saw the charge on the screen after I clicked send I immediately called the company and cancelled. I told them at that time I did not want to continue because I saw the price and I was no longer interested and I did not want my card charged. I was assured at that time that there would not be a problem because I had called and cancelled immediately.
Low and behold my card was charged $49.99 I called true.com immediately on the phone and asked them why they had charged my account when I had cancelled immediately and I was told by Jamal and eventually his supervisor Christina that I had to call back again and cancel before the free period expired. I then asked her why I needed to call back again and cancel when I had cancelled immediately when I saw the charge on my account. Christina the supervisor and Jamal the employee stated that it had been written on my account that I would call back again. I told both of them that that was an all out lie and I had made it very clear at the time I called to cancel that I didn't want to call again but to cancel me now and would there be a problem I was assured that there would not be.
Christina the supervisor stated they were not going to give me a refund no matter what and that I can suit them or whatever I preferred because they were not giving me my money back.
This company and others like it need to be put out of business immediately. Therefore, I am contacting the news media in Texas and the consumer advocate about this matter.
San Diego, California
This report was posted on Ripoff Report on 10/14/2006 02:56 PM and is a permanent record located here: http://www.ripoffreport.com/r/Truecom/internet/Truecom-Fraudulent-Billing-Practices-ripoff-fraudulent-charges-5215-North-Oconnor-Suite-215788. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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