• Report: #1023545

Complaint Review: Trulia.com

  • Submitted: Mon, March 04, 2013
  • Updated: Mon, March 04, 2013

  • Reported By: Lee — Memphis Tennessee U.S.A.
116 New montgomery St STE 300 San Francisco, California United States of America

Trulia.com Deliberate Debit Card Fraud San Francisco, California

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Trulia.com sells subscriptions for internet leads for real estate agents.  The subcriptions are paid 3 months in advance and there is not an automatic renewal.  The leads are totally worthless so I went online 3 weeks before my subscription was over to remove my debit card information and it is impossible to remove it once in there.  I called that same day to cancel my subscription which ended the end of February.  They ran a $300. charge for an unauthorized new 3 month subscription the day after the subscription was over. I called them and they said had a record of my cancelling the subscription and said I could expect a refund 10-14 days.  I needed this money for living expenses and would have expected an immediate refund instead of having to wait 2 weeks to get my money back.  

I had a suspicion that there was a reason the debit card information could not be removed from my account with them.  I am not sure I will ever see the refund because I do not trust this company now and 2 weeks is a long time to wait for my money back.

Other consumers need to be warned about this company.

This report was posted on Ripoff Report on 03/04/2013 07:53 PM and is a permanent record located here: http://www.ripoffreport.com/r/Truliacom/San-Francisco-California-94105/Truliacom-Deliberate-Debit-Card-Fraud-San-Francisco-California-1023545. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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