• Report: #1061543

Complaint Review: Truly Noble Services

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  • Submitted: Mon, June 24, 2013
  • Updated: Mon, July 01, 2013

  • Reported By: DJ — San Antonio Texas
Truly Noble Services
2909 Broadway Blvd Garland , Texas USA

Truly Noble Services , Jason Owens, Randy Cecil No integrity lying scam artists - Excuse makers - Garland Texas

*REBUTTAL Owner of company: Truly Noble Services official response

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 Truly Noble Services - Should honestly change thier name to NOT SO Noble Services. This company has multiple divisions of thier company, property preservation, repairs & remodeling. Our company originally worked for the property preservation side of this company. They go way behind on money owed to us so we stopped doing work for them for quite awhile. From the time we stopped working it took them an additional 5 months to send us the rest of our money. Mind you we were on a Net 15, which means from the time we complete a job 15 days later we get paid.

Another money goes by and we get contacted by our old State Cordinator, Alicia Lee, who begs us to come back becuase they can not find anyone that is as reliable as we were. After long conversations we decided to give it a try. We were doing really well with the preservation side, money was being paid on time...things were going great.

Enter Joe Middlebrook -- We were asked to help out on a remod house for TNS and that is where we met Joe Middlebrook. He talks a great game but is a lying slandering backstabber. He convinced us to come on to the remodeing side of the company which also led us to doing repairs as the two were connected. The homes they were remodeling were homes they were receiving from another company, American Homes for Rent. We were taking care of ALL the homes here in San Antonio for the company. Everything was going ok until I questioned about money that was owed to us on several of the jobs.

Mr. Middlebrook proceeded to make up excuses then turned around and sent a company wide email out degrating/slandering myself and my company to not only all they employees in the company but also subcontractors outside of the company. He also took it upon his self to share my financial information with people outside of TNS. After he sent this message, I responded to the email and got no response via email but instead got a text message threatening me with my job. It was ok for him to lie and slander my company but it wasn't ok for us to defend ourself and respond.

Enter Jason Owens/Randy Cecil - Randy is one of the owners of TNS, I had to contact him about our none payment, he said he would look into it but nothing ever came of it. A few days later when I attempted to call him back he would ALWAYS have it sent to VM, I decided to call from another phone and he answered the phone, as soon as he realized it was me he said he had to go and hung up.  Jason Owens is Joe Middlebrooks boss and the director of operations at TNS. This man is as much a liar as Middlebrook is.

Everytime I ask where our money is he states that the "checks" were issued and gives check numbers but those have never cleared my account as I have shown him my statements, He can't produce cancelled checks to show me that they were cashed yet refuses to pay us. We have pictures and invoices that show we did the work and yet he is not wanting to honor what we are owed. I have guys to pay from these jobs and they have called him to ask about getting paid and he states that he has paid me in full to them.

I did a few jobs for another one of thier contractors because he did not have the equipment to do the job and was told just to send our invoices in as normal and haven't been paid on those either. When I asked about it Jason states that he paid the original contractor in full on the job and that I have to get it from him. Yet when I talk to the contractor he states that Jason never paid for the work we did and has shown his invoices to me that show he did not bill for what we did and the payment that shows it was never paid.

What it boils down to is this company and its head people are liars, slanders, and scammers. They all should be jailed for what they do to ppl. We hare not the only contractors they have done this to. There is another contractor that had his crews doing houses, becuase he wasn't doing the jobs himself and having his guys do them TNS (Joe Middlebrook inparticular) took it upon themselves to not pay the contractor under contract but to instead pay his workers.

They have done this to contractors here in San Antonio, Austin and Houston as far as I know. I am sure they have done it to contractors in Dallas as well. They have left no choice but to take the next step and take them to court and press charges for theft of service.


This report was posted on Ripoff Report on 06/24/2013 05:33 AM and is a permanent record located here: http://www.ripoffreport.com/r/Truly-Noble-Services/Garland-Texas-75041/Truly-Noble-Services-Jason-Owens-Randy-Cecil-No-integrity-lying-scam-artists-Excuse-1061543. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 REBUTTAL Owner of company

Truly Noble Services official response

AUTHOR: Truly Noble Services, Inc - ()

 As a construction services provider to lenders, real estate brokers and investor portfolios for over twenty years Truly Noble Services, Inc has been a company of job quality and integrity. Maintaining standards requires the ability to assess workmanship for work performed by direct employees and/or independent contractors and the discipline to make personnel changes in the instance of substandard performance. As we assign work orders or let p.o.'s to contractors to perform services this is a bilateral committment. We assign the work order and the contractor chooses to accept the job at the agreed price and accepts the payment terms. The assignment of work is conditioned upon quality of performance and completion within the prescribed timelines for the job. When there is evidence and advance notice that a job may be late Truly Noble has the ability to re-assign workloads to available crews when a particular contractor falls behind schedule. Truly Noble learned years ago your smartest dollars are spent bringing crews closer to perfection over the longterm when the contractor can exhibit the willingness to improve quality, to work within company guidelines and improved timeliness. With that said we know from experience it is not within the conscience of all individuals or contractor crews to strive for quality or improvement. Once we are convinced our efforts are being ignored we must make corrections in the contractor pool. Our customers award jobs on real performance results. Failure to maintain standards for quality and not bringing in job completions on time results in loss of future work opportunities for Truly Noble. This same consequence falls at the feet of the substandard contractor. Regardless of the industry we serve in society non-performance most likely diminishes our referrals for future work or sales of products and services. This was in fact a case of substandard performance, delays in job completions and duplicate invoices for services paid under earlier accounting periods. All legitimate invoices were paid in full where applicable and any out of the ordinary payments to contractors brought in to complete, rework or correct his work would be deducted from amounts payable . At Truly Noble we offer the benefit of direct deposit payments for invoices completed. We electronically deposit the funds into the recipient's bank account. Financial records are maintained both in-house and via bank documentation. In addition, the contractor receives a printed statement detailing monies earned, paid and/or deductions for materials and supplies paid for directly by Truly Noble. This ex-contractor could not meet industry and Truly Noble performance standards.Even our best efforts of working with him to gain improvement proved to be futile. We made the decision to place future work orders elsehere. Thank you Randy Cecil President Truly Noble Services, Inc

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