- Report: #79896
Report - Rebuttal - Arbitrate
Complaint Review: Trust Benefit Services
Trust Benefit Services, New York U.S.A.
Trust Benefit Services ripoff! Evasive to questions, excuses, excuses, excuses! New York *UPDATE Trust Benefits working hard to correct problems in customer service, offering refunds, company executives want all customers to be 100% satisfied *EDitor's UPDATE!
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This company called me at my home asking me if I would like to repair my credit with a credit card and a limit of $2000 for only $299.00 I was curious, I asked how they came about contacting me, if they could mail me some more information so I could look it over, or what the interest rates would be on the card.
The gentleman I spoke with told me that they could not mail me any information, only offer it over the phone (this is where I got an iffy feeling). He also told me that the contacted me because I applied for credit and was denied (Okay, that is believable), and that the could not tell me what the interest rates or ACCTUAL credit limit would be (I thought it was $2000?)because they did not issue the card, they worked in conjunction with over 20 banks and were FDIC insured. (okay,a middleman...but it is a credit card and a way to repair my credit..why not try it?)
So we picked a date to take the payment out of my bank account, and said "you should recieve you package wwhich includes your credit card in 10-15 days." Payment was taken... 15 days later, no package. I called the 866 number I was given, and after holding for 27 minutes I spoke to a person who then informed me the package would arrive via FED-EX in 15-20 BUISNESS days. I told her they should have made that clearer when asking for my money. now that I had a VERY bad feeling about all this, I asked the lady I spoke with what to do if I changed my mind and decided I did not want to do business with them, and I was told that all that information would be in my package and it should arrive in 15-20 business days from the day they took my money.
I has now been long beyond that time frame, I cannot get through to that 866 number, It is always busy, I cant even geta FED-EX tracking number, so that I can ask for my money back when i get my package. To make a long story short, take my advice... USE THE $299 THEY ASK FOR AND PAY ON YOUR DEBT INSTEAD!
Montgomery VIllage, Maryland
EDitor's UPDATE info:
Rip-off Report has been contacted by the owners of the company, they said those who have asked for refunds should see them no later than Monday morning or sooner. Credit to your account can takes 4 to 5 days to actually hit your account ,
They again apologized for the delay. We'll see. Rip-off Report is hoping they will live up to what they have promised, we think they will. SO you know, Rip-off Report has confirmed 73 refunds so far, and we know there should be many more. Rip-off Report is investigating more on this situation, and we will be posting an UPDATE to the main Report at this web address https://www.ripoffreport.com/view.asp?id=76605
Please be patient, we can only tell you what they are telling us.
This report was posted on Ripoff Report on 02/10/2004 12:33 PM and is a permanent record located here: http://www.ripoffreport.com/r/Trust-Benefit-Services/New-York/Trust-Benefit-Services-ripoff-Evasive-to-questions-excuses-excuses-excuses-New-York--79896. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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