• Report: #78684

Complaint Review: Trust Benefits

  • Submitted: Fri, January 30, 2004
  • Updated: Tue, April 20, 2004

  • Reported By:wyandotte Michigan
Trust Benefits
110 A Walnut ,Champlain ,NY.12919 Champlain, New York U.S.A.

Trust Benefits, World Benefits ripoff *UPDATE World Benefits working hard to correct problems in customer service, offering refunds, company executives want all customers to be 100% satisfied Champlain New York

*Author of original report: still no refund, I learned a lesson

*Author of original report: Getting a refund, president of the company called me today, he was sorry

*Author of original report: Getting a refund, president of the company called me today, he was sorry

*Author of original report: Getting a refund, president of the company called me today, he was sorry

*Author of original report: Getting a refund, president of the company called me today, he was sorry

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In Novemeber ,2003. I was contacted by an agent from Trust Benefits saying that I had been approved for a Mastercard with a credit limit of $2000. She told me in otder to process it I had a one time processing fee. At the time I didn't have it and she told me they could set up a payment date and deduct it from my account. I set it up for December 9th, 2003.

It was very hard to come up with the money but somehow I managed to scrape it up. The lady told me once the money came out I should recieve my card in 15 to 20 business days.

After the 20 days I called them , the person told me because of Christmas they were behind. But it would be shipped out soon.

Every week I called and they kept telling me it had been sent out.On some some of the calls half of the people would tell me I should recieve it any day now , then others would say it hadn't been mailed out but they would be sending out.

Yesterday January 29,2004, I recieved a package, I opened it very excited because I just knew my credit card was here. All I found was a bunch of pieces of paper but no credit card. So I called the company again today. And the lady told me they couldn't mail the credit card with the package because of security reasons .But I should recieve a form in the next couple of days I needed to sign it send it back then they would send my credit card.I really don't think their going to send me a card. I think they only wanted my money. And I want my money back.When you call them their is always busy it takes anywhere from 30 to 35 minutes after being on hold before anyone picks up. And I know that they knew me everytime I called.I've been hung up on intentionally.For instance once when I called as soon as I gave my name the guy says" I'm sorry but I have to other calls and I'm going to hang up now".
It just makes me really mad that they can do this to people. Will you please help me get my money back.

Melinda
wyandotte, Michigan
U.S.A.

This report was posted on Ripoff Report on 01/30/2004 03:26 PM and is a permanent record located here: http://www.ripoffreport.com/r/Trust-Benefits/Champlain-New-York-12919/Trust-Benefits-World-Benefits-ripoff-UPDATE-World-Benefits-working-hard-to-correct-probl-78684. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Author of original report

still no refund, I learned a lesson

AUTHOR: Melinda - (U.S.A.)

I was contacted by the president of the company in Feb. He apologigized because I was dissatisfied with the package I recieved that was debited from my acccount for 299. He told me he would refund my money in 5- 7 business days. It's now the middle of April and still I have no refund. I have written him several times .But I still recieved nothing . He asked if I would come back to this website and write that he contacted me to refund my money so I did. I sent the package. I figure I'll never see my money. It was really hard to come up with in the first time, being a single mom bearly having enough to pay my bills. I learned a lesson (hard one that is). I'll never do anything like that again.
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#2 Author of original report

Getting a refund, president of the company called me today, he was sorry

AUTHOR: Melinda - (U.S.A.)

The president of the company called me today. He says he will be refunding my money to my account. And he also said he was sorry it didn't work out for me. He was very nice to me. I'm glad there are presidents of companys like him who care about customer satisfaction.
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#3 Author of original report

Getting a refund, president of the company called me today, he was sorry

AUTHOR: Melinda - (U.S.A.)

The president of the company called me today. He says he will be refunding my money to my account. And he also said he was sorry it didn't work out for me. He was very nice to me. I'm glad there are presidents of companys like him who care about customer satisfaction.
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#4 Author of original report

Getting a refund, president of the company called me today, he was sorry

AUTHOR: Melinda - (U.S.A.)

The president of the company called me today. He says he will be refunding my money to my account. And he also said he was sorry it didn't work out for me. He was very nice to me. I'm glad there are presidents of companys like him who care about customer satisfaction.
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#5 Author of original report

Getting a refund, president of the company called me today, he was sorry

AUTHOR: Melinda - (U.S.A.)

The president of the company called me today. He says he will be refunding my money to my account. And he also said he was sorry it didn't work out for me. He was very nice to me. I'm glad there are presidents of companys like him who care about customer satisfaction.
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