- Report: #87484
Report - Rebuttal - Arbitrate
Complaint Review: Trust Benefits
Trust Benefits100 A Walnut D15 Champlain, New York U.S.A.
Trust Benefits, World Benefits ripoff, failure to provide product AND refund Champlain New York *UPDATE .. World Benefits contacts Rip-off Report. REFUNDS will be given to unsatisfied customers *EDitor's UPDATE 2-20-04!
Rip-off Report is hoping they will live up to what they have promised, we think they will, ..we'll see. Rip-off Report will continue to investigate more into this situation, and we will eventually post an UPDATE to the main Report at this web address: https://www.ripoffreport.com/view.asp?id=76605
Please be patient, we can only tell you what they are telling us.
CLICK HERE to see how World Benefits contacted Rip-off Report, stating they will give REFUNDS to unsatisfied customers.
Back in October 2003, I was contacted by a person from Trust Benefits after being turned down several times for a car loan. THey had all my info and I will admit I was in desparate need of credit and acting foolish. The person I spoke with said I just had to mail in $299.00 and upon receipt they would mail me my credit card, which I would receive within 15 days.
Much to my embarrassment, the check bounced and they recontacted me in January to get the ball rolling again. This time I spoke with a girl named Tiffany, who gave me the identical run-down again and made the same promises. On February 29, 2004, the $299.00 was removed from my bank account.
After waiting over a month, I tried to contact the company, as I had not received my credit card in the mail as promised. Much to my surprise, the phone number had been changed and I would not get through to them. After contacting the company that processed the bank transaction, I was able to get the correct phone number.
On April 13, 2004 at 1:45 (PST), I contacted the "Customer Service Center" and spoke with a woman who identified herself as Manager, Jessica Daniels. When I informed her of my predicament and told her that her company failed to live up to their promise, she rudely informed me that I was told the $299.00 was non-refundable and under no circumstances would she authorize a refund.
I told her that I had lived up to my part of the promise and their failure negated the no-refund clause. In addition, I mentioned this website and told her that I was shocked to see the number of complaints filed against her company. Again, she flat out refused to authorize a refund. When I asked to speak with her superior, she informed me that she was the supervisor and there was no one else I could talk to.
Jessica then informed me that my anger was misplaced. She said her company was strictly the customer service center and that I would have to contact the actual company that they were workgin for. I asked her for a phone number and she said that a public contact number did not exist. She only provided the mailing address.
This company clearly demonstrated that they will not provide a refund. In addition, they still could not provide me with a timeframe for my credit card to arrive.
I was a fool for falling for this, I suppose this is my own fault, but this company is committing theft.
This report was posted on Ripoff Report on 04/13/2004 02:03 PM and is a permanent record located here: http://www.ripoffreport.com/r/Trust-Benefits/Champlain-New-York-12919/Trust-Benefits-World-Benefits-ripoff-failure-to-provide-product-AND-refund-Champlain-New-87484. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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