• Report: #87484

Complaint Review: Trust Benefits

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  • Submitted: Tue, April 13, 2004
  • Updated: Tue, April 13, 2004

  • Reported By:Lodi California
Trust Benefits
100 A Walnut D15 Champlain, New York U.S.A.

Trust Benefits, World Benefits ripoff, failure to provide product AND refund Champlain New York *UPDATE .. World Benefits contacts Rip-off Report. REFUNDS will be given to unsatisfied customers *EDitor's UPDATE 2-20-04!

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EDitor's UPDATED info 2-20-04: Rip-off Report is still receiving complaints that they are not receiving the refunds as promised. Rip-off Report has been in contact with the Company and has made them aware of these issues. They have assured us that refunds are being given to those who are providing them with all the correct contact information requested by them. They have also provided confirmation/proof of over 2,600 refunds to date, on a spreadsheet, and Rip-off Report staff called and verified more than a dozen consumers at random, all very angry & outraged, but, they all did get their refund. The company again apologized for the delay and reported that credit to your account could take as long as 4-5 days. As we understand it, this company only does the processing for all the other companies, so they are at the mercy of those companies funds, further delaying your refund.

Rip-off Report is hoping they will live up to what they have promised, we think they will, ..we'll see. Rip-off Report will continue to investigate more into this situation, and we will eventually post an UPDATE to the main Report at this web address: https://www.ripoffreport.com/view.asp?id=76605

Please be patient, we can only tell you what they are telling us.

ED Magedson
EDitor@RipoffReport.com
badbusinessbureau.com

CLICK HERE to see how World Benefits contacted Rip-off Report, stating they will give REFUNDS to unsatisfied customers.


Back in October 2003, I was contacted by a person from Trust Benefits after being turned down several times for a car loan. THey had all my info and I will admit I was in desparate need of credit and acting foolish. The person I spoke with said I just had to mail in $299.00 and upon receipt they would mail me my credit card, which I would receive within 15 days.

Much to my embarrassment, the check bounced and they recontacted me in January to get the ball rolling again. This time I spoke with a girl named Tiffany, who gave me the identical run-down again and made the same promises. On February 29, 2004, the $299.00 was removed from my bank account.

After waiting over a month, I tried to contact the company, as I had not received my credit card in the mail as promised. Much to my surprise, the phone number had been changed and I would not get through to them. After contacting the company that processed the bank transaction, I was able to get the correct phone number.

On April 13, 2004 at 1:45 (PST), I contacted the "Customer Service Center" and spoke with a woman who identified herself as Manager, Jessica Daniels. When I informed her of my predicament and told her that her company failed to live up to their promise, she rudely informed me that I was told the $299.00 was non-refundable and under no circumstances would she authorize a refund.

I told her that I had lived up to my part of the promise and their failure negated the no-refund clause. In addition, I mentioned this website and told her that I was shocked to see the number of complaints filed against her company. Again, she flat out refused to authorize a refund. When I asked to speak with her superior, she informed me that she was the supervisor and there was no one else I could talk to.

Jessica then informed me that my anger was misplaced. She said her company was strictly the customer service center and that I would have to contact the actual company that they were workgin for. I asked her for a phone number and she said that a public contact number did not exist. She only provided the mailing address.

This company clearly demonstrated that they will not provide a refund. In addition, they still could not provide me with a timeframe for my credit card to arrive.

I was a fool for falling for this, I suppose this is my own fault, but this company is committing theft.

Jim
Lodi,

This report was posted on Ripoff Report on 04/13/2004 02:03 PM and is a permanent record located here: http://www.ripoffreport.com/r/Trust-Benefits/Champlain-New-York-12919/Trust-Benefits-World-Benefits-ripoff-failure-to-provide-product-AND-refund-Champlain-New-87484. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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