- Report: #738599
Report - Rebuttal - Arbitrate
Complaint Review: TrustFax / efax
TrustFax / efaxInternet United States of America
TrustFax / efax Continued to bill for months after account cancellation , Internet
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After receiving a confirmation email, I continued to be billed for 4 months. When contacted, billing acknowledged their error and told me to wait on hold to be transferred to a supervisor in order to credit my credit card.
4 calls , holding for 30 min. each time before I hung up. When I called again and stated to just make a note in their system informing the supervisor of the credit, they immediately put me on hold again for another 25 min. before I hung up.
Calling my credit card co. was the only way to remove these charges.
*Customer service can be VERY difficult to understand. Located in a land far away.
This report was posted on Ripoff Report on 06/08/2011 08:16 PM and is a permanent record located here: http://www.ripoffreport.com/r/TrustFax-efax/internet/TrustFax-efax-Continued-to-bill-for-months-after-account-cancellation-Internet-738599. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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