• Report: #738599

Complaint Review: TrustFax / efax

  • Submitted: Wed, June 08, 2011
  • Updated: Wed, June 08, 2011

  • Reported By: Brian — Los Angeles California United States of America
TrustFax / efax
Internet United States of America

TrustFax / efax Continued to bill for months after account cancellation , Internet

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

After receiving a confirmation email, I continued to be billed for 4 months. When contacted, billing acknowledged their error and told me to wait on hold to be transferred to a supervisor in order to credit my credit card.
4 calls , holding for 30 min. each time before I hung up. When I called again and stated to just make a note in their system informing the supervisor of the credit, they immediately put me on hold again for another 25 min. before I hung up.
Calling my credit card co. was the only way to remove these charges.

*Customer service can be VERY difficult to understand. Located in a land far away.

This report was posted on Ripoff Report on 06/08/2011 08:16 PM and is a permanent record located here: http://www.ripoffreport.com/r/TrustFax-efax/internet/TrustFax-efax-Continued-to-bill-for-months-after-account-cancellation-Internet-738599. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on TrustFax / efax

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?