• Report: #952098

Complaint Review: Trustco Bank

  • Submitted: Sun, October 07, 2012
  • Updated: Sun, October 07, 2012

  • Reported By: Debbie — deltona Florida United States of America
Trustco Bank
902 saxon blvd orange city, Florida United States of America

Trustco Bank Stole $35 plus extra $20 from my checking acct due to anger of "trying" to s/w mccormick, ceo orange city, Florida *EDitor's Suggestions on how to get your money back into your bank account that someone wrongfully takes it from you!

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back on sept. 24, 2012 9am i rec'd rude/angry call from carol simpson at trustco bank; yelling saying u r o/d by $10 blah, blah. i had to stop her and say "Who is this?" she then said, "i graciously accepted the check out of courtesy." i told her "if u saw i was $10 short; why did u accept? u need my $35 o/d fee?? too make long story short: i asked for 1x forgiveness as all banks do this. she flatly said , "NO"  i called ceo robert mccormick in schenentady, ny but that fool will NOT s/w any of his customers. 

he lets his "angry b*tches" respond.  christine mcgraw promised me she will reverse the charges.  i called back 6 days later to ask where is the reversal? after 3x calling her i left msg saying: "its always prof. to retn calls w/in 24 hrs whether u want to s/w the person or not" well she didnt like that; called my branch and demanded not only to "Close my acct NOW" but to add $20 charge for having neg. balance.

then carol simpson (the original b*tch) called me to say i stopped ur dr card; and any chgs coming in. i went in the next day to take out what little i had from my check rec'd day b4; and asked who carol was went up to this old angry b*tch and said, "God Bless U in the name of JEsus, and u will reap what u sow." she said "thank u very much" but looked scared.

as i walked out she yells "i'm sorry about this" i said "i'm not, its a blessing."  I googled this bank and saw soooo many complaints against them along with their "old technology" that needs to be updated. u make a cash dep today u have to wait 3 days to see it.  or u can say "can u pls make this go thru today." they need to get rid of those angry old woman update their computers and treat customers like king n queens. 

stay away from this bank!!! the ceo and eric schrek are CRAP to deal with and pass u off to their secretary and allows them to treat u like crap. only thing is : THEY ARE THE CRAP!

EDitor's Suggestions on how to get your money back!


Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.

According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!


Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.

Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.


If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.

Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.

And good luck Let us know how you do!

ED Magedson Founder RipoffReport.com Author of www.ripoffrevenge.com

Rip-off Report PO Box 310, Tempe, Arizona 85280

This report was posted on Ripoff Report on 10/07/2012 05:10 PM and is a permanent record located here: http://www.ripoffreport.com/r/Trustco-Bank/orange-city-Florida-32763/Trustco-Bank-Stole-35-plus-extra-20-from-my-checking-acct-due-to-anger-of-trying-to-s-952098. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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