This company was advertising on Facebook with a picture of Charlie Sheen (Actor) regarding his criminal past and advise all Canadians with Criminal record would have to ask for Pardon / Waiver to have US Entry Access.
August 2012, They are very well trained to convince anyone to use their services after telling your past Criminal history, their famous response is OH!Well we get the Green Light to process your request and suck you up with an hefty cost but in reality they don't know if you actually need to apply for or not. With Canada / Provinces Privacy Act in place. They have to have verification from local police, RCMP or Provincial by providing a set of Finger prints for each charge.
Meaning you could have a criminal record but not actually being charged for. EX: being in the wrong place,time and person with illegal possession. [continued below]....
You might have a stain on your Criminal Record but nothing serious to require a Pardon/ Waiver only a letter from Uncle Sam (Customs).
Here is our biggest problem with Trusted Pardon Service, they managed to suckered you with an extra $100 for Expedited Cost (fast service/ with 1 agent looking after your file), but after paying, courier your file and wait up to 8 weeks. By calling them all they keep saying is "We haven't received anything yet, then "we just got it yesterday", then "missing a set of Fingers prints (wasn't mention in their package needed 2 set), then "you forgot to sign the Client Consent form". Total of 6 different agents to get all bunch excuses each time we call. Package we had received via email and filled out everything and was sent via courier (2 days) on August 28th,2012 with signature. Is it making any sense??? No
Our total cost for their services was $1350
$650 for Waiver
$599 for Purge
$100 Expedited Cost
Now we are at 5 months past, let's not forgot we paid an extra $100 for Expedited Cost we also found out by our local Commissionaire when we got the second of Fingers Prints done (Dec.2012), Trusted Pardon Service untrustworthy company. Anyway we sent the second of Digital Fingers Prints to them and called immediately to see if they have received or not, their response was "Yes".
January 2013, Now this the part it really aggravated us, is calling them once again and to find out they haven't received any Digital Fingers prints. So we made the decision to contact our Credit Card Company to cancel our transaction with Trusted Pardon Service. We got refunded until yesterday we got charge again because Trusted Pardon Service had provided a documentation by saying it could take up to 18 months to process.
Again, let's not forget we paid an $100 for Expedited Cost so technically that cost was just a Scam on their part of Customer Services ... with no services!!!
After verifying on Ontario BBB, they aren't accredited by BBB and having several complaints against them about their service etc... and shouldn't operate that kind of dishonest services here in Canada, when that involves people personal information.
Now we are looking for our Full Refund of $1350 USD.. but how???