- Report: #1042292
Report - Rebuttal - Arbitrate
Complaint Review: Trusted Pardon Service
Trusted Pardon Service1235 Bay Street, Suite 400 Toronto, Ontario United States of America
Trusted Pardon Service This a service to help individuals with their criminal record for US Entry but all they are offering is a SCAM Service Toronto, Ontario
*Author of original report: Our Final response and the facts on their Service Scam
*Author of original report: Their response to BBB - us
*Author of original report: Our complaint to Ontario BBB
*Author of original report: Our response back to them - Declined their offer and no response back
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August 2012, They are very well trained to convince anyone to use their services after telling your past Criminal history, their famous response is OH!Well we get the Green Light to process your request and suck you up with an hefty cost but in reality they don't know if you actually need to apply for or not. With Canada / Provinces Privacy Act in place. They have to have verification from local police, RCMP or Provincial by providing a set of Finger prints for each charge.
Meaning you could have a criminal record but not actually being charged for. EX: being in the wrong place,time and person with illegal possession. [continued below]....
You might have a stain on your Criminal Record but nothing serious to require a Pardon/ Waiver only a letter from Uncle Sam (Customs).
Here is our biggest problem with Trusted Pardon Service, they managed to suckered you with an extra $100 for Expedited Cost (fast service/ with 1 agent looking after your file), but after paying, courier your file and wait up to 8 weeks. By calling them all they keep saying is "We haven't received anything yet, then "we just got it yesterday", then "missing a set of Fingers prints (wasn't mention in their package needed 2 set), then "you forgot to sign the Client Consent form". Total of 6 different agents to get all bunch excuses each time we call. Package we had received via email and filled out everything and was sent via courier (2 days) on August 28th,2012 with signature. Is it making any sense??? No
Our total cost for their services was $1350
$650 for Waiver
$599 for Purge
$100 Expedited Cost
Now we are at 5 months past, let's not forgot we paid an extra $100 for Expedited Cost we also found out by our local Commissionaire when we got the second of Fingers Prints done (Dec.2012), Trusted Pardon Service untrustworthy company. Anyway we sent the second of Digital Fingers Prints to them and called immediately to see if they have received or not, their response was "Yes".
January 2013, Now this the part it really aggravated us, is calling them once again and to find out they haven't received any Digital Fingers prints. So we made the decision to contact our Credit Card Company to cancel our transaction with Trusted Pardon Service. We got refunded until yesterday we got charge again because Trusted Pardon Service had provided a documentation by saying it could take up to 18 months to process.
Again, let's not forget we paid an $100 for Expedited Cost so technically that cost was just a Scam on their part of Customer Services ... with no services!!!
After verifying on Ontario BBB, they aren't accredited by BBB and having several complaints against them about their service etc... and shouldn't operate that kind of dishonest services here in Canada, when that involves people personal information.
Now we are looking for our Full Refund of $1350 USD.. but how???
This report was posted on Ripoff Report on 04/10/2013 05:05 PM and is a permanent record located here: http://www.ripoffreport.com/r/Trusted-Pardon-Service/Toronto-Ontario-m5r3k4/Trusted-Pardon-Service-This-a-service-to-help-individuals-with-their-criminal-record-for-1042292. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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