- Report: #839660
Complaint Review: Try Food Lovers Weight Loss System
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| Try Food Lovers Weight Loss System P.O. Box 16699, Encino, CA 91416
Internet United States of America |
|
Try Food Lovers Weight Loss System Food Lovers Diet Plan They are a scam, and no customer service what so ever. They take your information, then have nothing else to inform you about your order. Internet
*General Comment: Just purchased
*General Comment: Customer Service Contact
*Consumer Comment: Contact info
*Consumer Comment: Contact info
*UPDATE Employee: An Apology
*Consumer Comment: FRUSTRATED
*Consumer Comment: Frustrated but Still Nothing To Go On
*Consumer Suggestion: FRUSTRATED!
*General Comment: Customer service ?
*Consumer Comment: Rude is an indication of Company
*General Comment: Food Lover's Diet Rip Off
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I watched the TV ad for about 2 years, I finally decided to call and get this program. I called on a Saturday around noon central time. I gave my credit card info and then had to actually ask about the amount it was going to be total. They informed me that the total would be 139.98. I also was informed that I would be receiving an email confirmation with in minutes of the order being placed.
Later that day I called back to check on something. I did not get an order number and wanted it. The number I called was not the number I needed to contact for customer service I was told. I would have to call customer service Mon-Fri 8am - 5pm P. Time. I just wanted to know my order number and they rudely told me that they could not look up my order, that all they did was take orders. I called 2 other numbers and spoke with again 2 rude people.
So Tuesday I called to speak with a customer service rep about my order, once again it was someone very rude. I actually told him that they only charged me for the 1st month when i wanted to pay in full. The other thing I needed was an email from my order on Sat. He said the program had shipped out on Mon, but I still don't have an Order email. Or tracking #.
Called again today, it has been over 96 hours since I have placed my order and over 48 business hours since I have placed my order and still no email. When I called he told me it would take another 24-48 hours from yesterday's call. I ask to speak with a manager, or owner and he told me to hang on. Then he came back on the phone and told me that there was not a manager available at the time, that they would have to call me back.
I know that they will not call me back. I am honestly afraid that this is a huge scam and that I will be royally screwed over it. Why Me! Still no email or order confirmation or tracking # for my order.
I will never use this program again, Also I am very sure I will be sending it back as soon as possible. I am ready to cancel the program now and get my money back. before they screw anything else up. Horrible customer service and they will not survive with their business this way.
Later that day I called back to check on something. I did not get an order number and wanted it. The number I called was not the number I needed to contact for customer service I was told. I would have to call customer service Mon-Fri 8am - 5pm P. Time. I just wanted to know my order number and they rudely told me that they could not look up my order, that all they did was take orders. I called 2 other numbers and spoke with again 2 rude people.
So Tuesday I called to speak with a customer service rep about my order, once again it was someone very rude. I actually told him that they only charged me for the 1st month when i wanted to pay in full. The other thing I needed was an email from my order on Sat. He said the program had shipped out on Mon, but I still don't have an Order email. Or tracking #.
Called again today, it has been over 96 hours since I have placed my order and over 48 business hours since I have placed my order and still no email. When I called he told me it would take another 24-48 hours from yesterday's call. I ask to speak with a manager, or owner and he told me to hang on. Then he came back on the phone and told me that there was not a manager available at the time, that they would have to call me back.
I know that they will not call me back. I am honestly afraid that this is a huge scam and that I will be royally screwed over it. Why Me! Still no email or order confirmation or tracking # for my order.
I will never use this program again, Also I am very sure I will be sending it back as soon as possible. I am ready to cancel the program now and get my money back. before they screw anything else up. Horrible customer service and they will not survive with their business this way.
This report was posted on Ripoff Report on 02/15/2012 01:44 PM and is a permanent record located here: http://www.ripoffreport.com/r/Try-Food-Lovers-Weight-Loss-System/internet/Try-Food-Lovers-Weight-Loss-System-Food-Lovers-Diet-Plan-They-are-a-scam-and-no-customer-839660. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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I just purchased the product this morning...i was kind of skeptical when i first started the conversation. The lady asked for my cc right off the bat. But i continued because i want the product.
So i could tell this was a older person so i made small talk about the weather. She was very pleasant. She went through her sales bit but i answered no thank you to the extras offered.
Because i am humble n dont make a fuss...i did have to ask for my own confirmation number, how much my first charge is n every month there after for five months. N she did let me know what would come in the box.
So i will wait n try it out n give a report on the product itself. My cc was charged the correct amount so hopefully i wont be duped by an old lady. N pray the product comes to the right address.
So i could tell this was a older person so i made small talk about the weather. She was very pleasant. She went through her sales bit but i answered no thank you to the extras offered.
Because i am humble n dont make a fuss...i did have to ask for my own confirmation number, how much my first charge is n every month there after for five months. N she did let me know what would come in the box.
So i will wait n try it out n give a report on the product itself. My cc was charged the correct amount so hopefully i wont be duped by an old lady. N pray the product comes to the right address.
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What's this? #2 General Comment
Customer Service Contact
AUTHOR: Altheaasa - ()
SUBMITTED: Thursday, April 11, 2013
I saw the infomertial for about the 50th time and decided I am willing to try this product. I am 5' 5" and would like to lose approximately 60-70 lbs (currently 215). I just checked out the website and scanned the site for information such as customer service and email contact and all the information was there clear as crystal under contact us at the lower right of the screen (myfoodlover.com). I will purchase this product in the next 5 minutes, try the product, then I will report again about the customer service, the product recieved, did the product work for me and would I recommend the product. And yes, I have read all the compliments/complaints but for this product, I will learn from my own experience and try it and will let you know how/if it works for me.
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What's this? #3 Consumer Comment
Contact info
AUTHOR: milesel - (United States of America)
SUBMITTED: Saturday, March 09, 2013
Contact Info -I just ordered the Food Lovers online and there was a mistake. When I got to the last page there was not a review my order it just ordered and added two services that I did not want. It added up to about $50 more on my order. I tried to contact someone to correct this. You guys hide your contact information and do not make it easy to contact someone to correct an online order. All I want is a direct phone number and an email address. Where are these located on your site? If i can not correct this soon. I will just cancel payment on my card. I want this system but if you are going to rip me off, I want nothing from you company. Please reply soon or you just lost me as a customer.
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What's this? #4 Consumer Comment
Contact info
AUTHOR: milesel - (United States of America)
SUBMITTED: Saturday, March 09, 2013
Contact Info -I just ordered the Food Lovers online and there was a mistake. When I got to the last page there was not a review my order it just ordered and added two services that I did not want. It added up to about $50 more on my order. I tried to contact someone to correct this. You guys hide your contact information and do not make it easy to contact someone to correct an online order. All I want is a direct phone number and an email address. Where are these located on your site? If i can not correct this soon. I will just cancel payment on my card. I want this system but if you are going to rip me off, I want nothing from you company. Please reply soon or you just lost me as a customer.
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What's this? #5 UPDATE Employee
An Apology
AUTHOR: Food Lovers Rep - (United States of America)
SUBMITTED: Friday, January 25, 2013
First of all, we apologize to anyone on this thread who did not receive excellent service on behalf of our company. Bad customer service is something that we will never condone, nor tolerate. That is not to say that it doesnt happen, as is evidenced by the posts in this thread, but when we do find evidence of it we address it immediately. It is also extremely helpful when customers, or prospective customers, bring these issues directly to our attention. Please feel free to contact us directly so that we may remedy these situations and provide you all with the excellent service that you so appropriately deserve. We will also add that there was no mention here of the fact that we have an A+ rating with the BBB. Addressing customer conerns and complaints is a priority for us, and we have achieved such an excellent rating because we put our customers first.
There are also many of you on this thread who are curious to know, and justifiably so, if our product does indeed work. While it would be very easy for us to attempt to alleviate those curiosities by simply repeating what is said in our infomercials, were certain that it is not what is being asked here. We will therefore ask you not to take our word for it. Those of you that are interested in knowing if our product truly does work, we encourage you to look up our Facebook page and our public community site by simply doing a search for the name of our product and adding the word community or facebook to the end of that search phrase. You will immediately be able to locate our pages. We encourage you to look through the posts on both of those sites from real customers who are using and continue to use our product and were certain that you will be pleased with what you'll find.
So please feel free to contact us directly with any questions, complaints or concerns that you may have. We not only welcome your feedback, we encourage it. We look forward to hearing from you. And thank you all very much once again for your feedback.
There are also many of you on this thread who are curious to know, and justifiably so, if our product does indeed work. While it would be very easy for us to attempt to alleviate those curiosities by simply repeating what is said in our infomercials, were certain that it is not what is being asked here. We will therefore ask you not to take our word for it. Those of you that are interested in knowing if our product truly does work, we encourage you to look up our Facebook page and our public community site by simply doing a search for the name of our product and adding the word community or facebook to the end of that search phrase. You will immediately be able to locate our pages. We encourage you to look through the posts on both of those sites from real customers who are using and continue to use our product and were certain that you will be pleased with what you'll find.
So please feel free to contact us directly with any questions, complaints or concerns that you may have. We not only welcome your feedback, we encourage it. We look forward to hearing from you. And thank you all very much once again for your feedback.
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What's this?
I bought this product late 2012. I had absolutely no problem with customer service, talked to a very friendly lady who suggested a couple of added products one could purchase,but she was not pushy. Well, my husband and I started the 7 day size down plan (which was included) on January 13, 2013. We followed it pretty much to the letter. I lost 12 lbs. and my husband 9. I have much more weight to loose than he does so mine came off a little faster. We are now on Day 3 of the 21 day plan. It is so easy to follow, the material provides so much information, it lays out what you should and can eat (which is almost everything you normally eat) with a few little exceptions like a lot of sugar and fat.
The cookbook and recipe cards have so many delicious meals in it, you will never go hungry. The Snacks (3 or 4) between meals are great and of such variety that everyone will find things that they have always eaten. The daily CD's that you listen to are very great and give you a lot of help along the way. This program really teaches you how to eat a good and balanced and healty meal which you can certainly stick to. I have been on many "Diets" in the past with success and then the weight gain back. This program teaches you how to eat for life.
The simplest things we like about this is that all you have to keep in mind eating your meals in the right combination, that's basically it. You are also encouraged to cut down a bit on portion size, but you know with all the snacks (which can be crackers/cheese, left overs from meal, piece of chicken, chips, muffins, nuts etc.etc.etc. there are hundreds of suggestions.) you never get hungry and therefore are very satisfied with a little smaller portion and lunch and dinner. Well, thats all I have to say. I'm convinced if you adjust your unhealthy eating habits and follow along with this plan, it will work! and you can keep it up for life without feeling deprived. You can eat at lots of restaurants as well.
The cookbook and recipe cards have so many delicious meals in it, you will never go hungry. The Snacks (3 or 4) between meals are great and of such variety that everyone will find things that they have always eaten. The daily CD's that you listen to are very great and give you a lot of help along the way. This program really teaches you how to eat a good and balanced and healty meal which you can certainly stick to. I have been on many "Diets" in the past with success and then the weight gain back. This program teaches you how to eat for life.
The simplest things we like about this is that all you have to keep in mind eating your meals in the right combination, that's basically it. You are also encouraged to cut down a bit on portion size, but you know with all the snacks (which can be crackers/cheese, left overs from meal, piece of chicken, chips, muffins, nuts etc.etc.etc. there are hundreds of suggestions.) you never get hungry and therefore are very satisfied with a little smaller portion and lunch and dinner. Well, thats all I have to say. I'm convinced if you adjust your unhealthy eating habits and follow along with this plan, it will work! and you can keep it up for life without feeling deprived. You can eat at lots of restaurants as well.
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What's this? #7 Consumer Comment
Frustrated but Still Nothing To Go On
AUTHOR: Chris A - (United States of America)
SUBMITTED: Saturday, December 08, 2012
I too saw the infomercial and am interested in ordering, however - as "Chiquita's Frustrated" post indicates, no one has spoken about the product once it arrived!
Come on Chiquita, (and others) lets hear if:
(a) The contents of the package were delivered
(b) If the contents were all-inclusive of what the infomercial claims (did you get the recipes, the cds, the booklets, etc.)
(c) Did you try the product, and if so, for >>how long<< were you able to stick with it?
(d) Did it work >>while<< you stuck with it?
(e) If you felt it did not work, why is that? Too hard w/ the schedule you keep? Too difficult to understand the process? etc.
I too am extremely conscientious of Customer Service and will avoid a company that doesn't hold it high as a priority - however!! I know w/ many of these products, the owner/company hires in a phone-order company to handle their front end requests and volume in order for their employees to focus on handling the actual order filling/processing end. These folks taking the order probably have no association to the real company - however, if I were the owner (of a legit co), I'd be looking for feedback such as this to see if I should fire/keep the front-end party who's responsible for collecting and processing my orders. Anyone w/ solid business knowledge knows that CS is the face to your business/product... (and) first impressions can keep or lose a sale in a flash..
Now, that being said, the owner/board of the company [IF LEGIT] should have their own web-site and their own customer service side of the house to appropriately deal w/ questions, concerns and refunds during normal working hours. If consumers are finding that they have no legitimate phone # or web-site to call to communicate issues through --- then my assumption would lead to the company being a fast-money-making hoax.
Lastly, I urge someone - anyone to please post answers to the (a)-(e) questions I posed so the rest of us have something to go by... (and checkmark the "please notify me if there's a response to my post" so you have knowledge of new info and can respond appropriately.
Thanks, Chris
Come on Chiquita, (and others) lets hear if:
(a) The contents of the package were delivered
(b) If the contents were all-inclusive of what the infomercial claims (did you get the recipes, the cds, the booklets, etc.)
(c) Did you try the product, and if so, for >>how long<< were you able to stick with it?
(d) Did it work >>while<< you stuck with it?
(e) If you felt it did not work, why is that? Too hard w/ the schedule you keep? Too difficult to understand the process? etc.
I too am extremely conscientious of Customer Service and will avoid a company that doesn't hold it high as a priority - however!! I know w/ many of these products, the owner/company hires in a phone-order company to handle their front end requests and volume in order for their employees to focus on handling the actual order filling/processing end. These folks taking the order probably have no association to the real company - however, if I were the owner (of a legit co), I'd be looking for feedback such as this to see if I should fire/keep the front-end party who's responsible for collecting and processing my orders. Anyone w/ solid business knowledge knows that CS is the face to your business/product... (and) first impressions can keep or lose a sale in a flash..
Now, that being said, the owner/board of the company [IF LEGIT] should have their own web-site and their own customer service side of the house to appropriately deal w/ questions, concerns and refunds during normal working hours. If consumers are finding that they have no legitimate phone # or web-site to call to communicate issues through --- then my assumption would lead to the company being a fast-money-making hoax.
Lastly, I urge someone - anyone to please post answers to the (a)-(e) questions I posed so the rest of us have something to go by... (and checkmark the "please notify me if there's a response to my post" so you have knowledge of new info and can respond appropriately.
Thanks, Chris
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What's this? #8 Consumer Suggestion
FRUSTRATED!
AUTHOR: Chiquita - (United States of America)
SUBMITTED: Sunday, November 04, 2012
I am new to this forum. I just watched the infomercial and I liked what I saw. I am a 50 year old female who is 50-60 pounds overweight and not feeling healthy. I take blood pressure medicine and battle with cholesterol issues as well. My 20 year old daughter is also overweight and a Type I diabetic. We both need to lose weight and she especially needs to learn how eat healthier for her life.
The reason I am frustrated with the comments/posts that I have read so far is that no one is speaking to the produc'ts ability to do what it says it can do. It seems people can't get past bad customer service. I am not one to reward bad behavior and that would certainly be to support the company by purchasing the product in the wake of the company not being sensitive to the needs of its customers. HOWEVER, in this case I am willing to put poor customer service aside for the greater good and that would be to see if it will in some way, large or small, change my life for the better.
So, I am going to purchase this product today. I will follow it to the letter for the first 21 days and I will report back what I found.
Side note on customer service: Poor customer service should not be tolerated by the company's owner, nor accepted by the consumer. However, what I've read of the bad customer service here does not rise to the level of not giving the product a try. This is no different than a person going into a store, asking for information concerning a product or store policy, and receiving a rude response from a nasty employee. You may be angry. You may ask to speak to a manager. But if you see the value in the product, in most cases you will still make the purchase. All I'm saying is poor customer service should not keep us from purchasing this product if, in fact, it works. Please people.....POST ON THE MERITS OF THE PRODUCT!
The reason I am frustrated with the comments/posts that I have read so far is that no one is speaking to the produc'ts ability to do what it says it can do. It seems people can't get past bad customer service. I am not one to reward bad behavior and that would certainly be to support the company by purchasing the product in the wake of the company not being sensitive to the needs of its customers. HOWEVER, in this case I am willing to put poor customer service aside for the greater good and that would be to see if it will in some way, large or small, change my life for the better.
So, I am going to purchase this product today. I will follow it to the letter for the first 21 days and I will report back what I found.
Side note on customer service: Poor customer service should not be tolerated by the company's owner, nor accepted by the consumer. However, what I've read of the bad customer service here does not rise to the level of not giving the product a try. This is no different than a person going into a store, asking for information concerning a product or store policy, and receiving a rude response from a nasty employee. You may be angry. You may ask to speak to a manager. But if you see the value in the product, in most cases you will still make the purchase. All I'm saying is poor customer service should not keep us from purchasing this product if, in fact, it works. Please people.....POST ON THE MERITS OF THE PRODUCT!
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What's this? #9 General Comment
Customer service ?
AUTHOR: Rammy - (Canada)
SUBMITTED: Saturday, November 03, 2012
I was going to purchase this product......but decided I should review the company first, from others whom have tried it.
From what I read I would not buy anything from a company that does not follow up with customers or have the time of day for the folks that are helping their company be successful. If they don't have the time of day for me when I am purchasing the product I can't see it getting any better after I have already purchased the product.
I have to disagree with the previous comment on stating that they don't care if the customer service is terrible as long as the product works..........I hope it works for you because if it does not and you make a complaint, do you really think you will get better service at that end of the conversation? I will rather be overweight than to put up with rude people who don't have the slightest care of whether you are satisfied with a product. Shame on this company for letting this happen........once people show you who they really are........believe them then! Don't wait to be taken advantage of later......that' my rant ! Enjoy your day !
From what I read I would not buy anything from a company that does not follow up with customers or have the time of day for the folks that are helping their company be successful. If they don't have the time of day for me when I am purchasing the product I can't see it getting any better after I have already purchased the product.
I have to disagree with the previous comment on stating that they don't care if the customer service is terrible as long as the product works..........I hope it works for you because if it does not and you make a complaint, do you really think you will get better service at that end of the conversation? I will rather be overweight than to put up with rude people who don't have the slightest care of whether you are satisfied with a product. Shame on this company for letting this happen........once people show you who they really are........believe them then! Don't wait to be taken advantage of later......that' my rant ! Enjoy your day !
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What's this? #10 Consumer Comment
Rude is an indication of Company
AUTHOR: ThriftyLady - (United States of America)
SUBMITTED: Saturday, August 18, 2012
This happened to me 20 minutes ago. I was ready to buy, called the number and was shocked as to how indifferent and rude the salesperson responded. The representative stated the company name, then said do you want to buy the program, then asked for my
name. I gave her my first name and didn't hear anything for about 15 seconds. I asked if she was there. She asked for my last name, after 20 seconds I asked if she was there. I was getting an awful feeling by that time. Her next question was for my credit card information. It was another red flag, so I avoided the question by ASKING her for details concerning the product offer to make sure I was getting the advertised product! She actually sighed, acted like it was a real bother. Then in the most mundane voice read a script that was very basic information concerning the product. I hung up. Then I found the first posting on this company. So glad you posted the complaint and really glad I hung up!
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What's this? #11 General Comment
Food Lover's Diet Rip Off
AUTHOR: RosieP - (United States of America)
SUBMITTED: Wednesday, August 15, 2012
I can identify with this consumer's frustration over being treated so rudely. It does give the appearance that all they are interested in is taking your money and nothing else. It also makes them appear very unorganized and not forth coming regarding customer service hours, phone numbers and so on.
What I'm having a problem with is that your are complaining before ever having received the materials your ordered. Your review gave us no insight as to whether or not the product works or if its as big a piece of rubbish as their customer service department.
I don't work for this company, never have and I have no vested interest in it other than wanting to know if the product really works. I never have trusted info-martials or the photographs they show of before and after. Photos can be retouched or photoshopped all in the same day.
Please, please at least try the product first and give it another review. If its a waste of time and money, then let us know that. But if this product does everything it says it can then I'm don't really care if their customer service is rude.
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What's this? 
