- Report: #839660
Report - Rebuttal - Arbitrate
Complaint Review: Try Food Lovers Weight Loss System
Try Food Lovers Weight Loss SystemP.O. Box 16699, Encino, CA 91416 Internet United States of America
Try Food Lovers Weight Loss System Food Lovers Diet Plan They are a scam, and no customer service what so ever. They take your information, then have nothing else to inform you about your order. Internet
*General Comment: Just purchased
*General Comment: Customer Service Contact
*Consumer Comment: Contact info
*Consumer Comment: Contact info
*UPDATE Employee: An Apology
*Consumer Comment: FRUSTRATED
*Consumer Comment: Frustrated but Still Nothing To Go On
*Consumer Suggestion: FRUSTRATED!
*General Comment: Customer service ?
*Consumer Comment: Rude is an indication of Company
*General Comment: Food Lover's Diet Rip Off
Later that day I called back to check on something. I did not get an order number and wanted it. The number I called was not the number I needed to contact for customer service I was told. I would have to call customer service Mon-Fri 8am - 5pm P. Time. I just wanted to know my order number and they rudely told me that they could not look up my order, that all they did was take orders. I called 2 other numbers and spoke with again 2 rude people.
So Tuesday I called to speak with a customer service rep about my order, once again it was someone very rude. I actually told him that they only charged me for the 1st month when i wanted to pay in full. The other thing I needed was an email from my order on Sat. He said the program had shipped out on Mon, but I still don't have an Order email. Or tracking #.
Called again today, it has been over 96 hours since I have placed my order and over 48 business hours since I have placed my order and still no email. When I called he told me it would take another 24-48 hours from yesterday's call. I ask to speak with a manager, or owner and he told me to hang on. Then he came back on the phone and told me that there was not a manager available at the time, that they would have to call me back.
I know that they will not call me back. I am honestly afraid that this is a huge scam and that I will be royally screwed over it. Why Me! Still no email or order confirmation or tracking # for my order.
I will never use this program again, Also I am very sure I will be sending it back as soon as possible. I am ready to cancel the program now and get my money back. before they screw anything else up. Horrible customer service and they will not survive with their business this way.
This report was posted on Ripoff Report on 02/15/2012 01:44 PM and is a permanent record located here: http://www.ripoffreport.com/r/Try-Food-Lovers-Weight-Loss-System/internet/Try-Food-Lovers-Weight-Loss-System-Food-Lovers-Diet-Plan-They-are-a-scam-and-no-customer-839660. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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