• Report: #569551

Complaint Review: Trymedia Systems

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  • Submitted: Sun, February 14, 2010
  • Updated: Sun, May 29, 2011

  • Reported By: WILKIE — anaheim California United States of America
Trymedia Systems
Internet United States of America

Trymedia Systems TRYMEDIA SOLD ME A GAME THAT CAN NOT BE PLAY ON MY COMPUTER AND WAS POSTED ON THE SITE BEFORE I PRE ORDERED IT THINKING I WAS ORDERING I FROM GAMESTOP, Internet

*General Comment: Pay Attention!

*UPDATE EX-employee responds: Plainly Stated Right Online

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THE NEW STAR TREK ONLINE GAME WAS COMING OUT AND I THOUGHT I WAS BUYING FROM GAMESTOP.COM...THERE WAS NO MENTION THAT THIS GAME IS A WINDOWS BASE GAME AND WOULD NOT BE COMPATIBLE WITH MACINTOSH COMPUTERS..I PAID 53.94 FOR IT,..THE DAY OF THE DOWNLOAD 02-02-2010 I TRIED TO DOWNLOAD THE GAME AND IT WOULD NOT DOWNLOAD..I SENT A EMAIL TO TRYMEDIA SUPPORT CENTER AND GOT A EMAIL BACK SAYING THIS GAME IS FOR WINDOWS ONLY.NOW I AM NOT A DUMB PERSON AND READ THE PRE=ORDER PAGE WELL AND THERE WAS NOT MENTION THAT IT WAS NOT MACINTOSH COMPATIBLE..I REQUESTED A REFUND FROM THEM AND THE REPLY BY SAYING IT MY FAULT AND THAT WE WILL NOT BE REFUNDING YOU PAYMENT"DAVE: I REPLIED AND GOT THE SAME EMAIL...I AM STILL WAITING FOR A REPLY FROM TRYMEDIA ...SO HERE IS THE "ALERT" DO NOT ORDER GAMES FROM GAMESTOP OR TRYMEDIA THEY WILL NOT SUPPORT THEM NOR CAN YOU CONTACT THEM..THEY HAVE NO PHONE NUMBER AND AS FAR AS I CAN TELL THEY ARE NOT A LEGAL COMPANY I HAVE NOT CONTACTED GAMESTOP.COM FOR INFO ..THE PAGE LOOKED LIKE IT WAS GAMESTOPS BUT THE DOWN LOAD CAME FROM TRYMEDIA..WHO EVER THEY ARE...I HAVE PLACED A COMPLAINT WITH THE BBB AND STILL NOT RESPONSE FROM THEM...I THINK IT A SHAME WHEN PEOPLE ARE JUST RIP OFF FOR THERE MONEY BY COMPANIES LIKE THIS...I WILL NOT STOP TILL SOME ONE ANSWERS FOR THIS..IF YOU HAVE ANY INFO ON TRYMEDIA..PLEASE EMAIL ME AT (((email redacted))) ///JOIN THE FIGHT

CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.

This report was posted on Ripoff Report on 02/14/2010 09:44 PM and is a permanent record located here: http://www.ripoffreport.com/r/Trymedia-Systems/internet/Trymedia-Systems-TRYMEDIA-SOLD-ME-A-GAME-THAT-CAN-NOT-BE-PLAY-ON-MY-COMPUTER-AND-WAS-POST-569551. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 General Comment

Pay Attention!

AUTHOR: Bobby - (USA)

I have been purchasing games from Trymedia for quite some time now. Mostly the Hunting Unlimited series. Everyone of these games give you the System Specs Requirements. If it only reads Windows, and nothing else is listed such as Mac, then logic concludes that Mac is not supported. This is your fault, not Trymedias. You need to pay more attention to the details, and what is NOT listed. Way too many times on game forums that I moderate, people complain that a particular game doesnt work only to find out that they dont meet the Required Specs. READ THEM. Theyre written for a reason. I wouldnt give you your money back either. Gamestop is also a reputable company.
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#2 UPDATE EX-employee responds

Plainly Stated Right Online

AUTHOR: Zashule - (United States of America)

System Requirements

Disk Drive
6X DVD-ROM
DirectX
Version 9.0c or Higher
Hard Drive Space
8GB Free Disk Space
Operating System
Windows XP SP2 / Windows Vista / Windows 7 (32 or 64-bit)
Processor
Intel Core 2 Duo 1.8 Ghz or AMD Athlon X2 3800+
RAM
1GB RAM
Video Card
NVIDIA GeForce 7950 / ATI Radeon X1800 / Intel HD Graphics

Straight of the digital download page. Note that MAC is not listed.

Plainly put, they have system requirements posted on the details page, please read the descriptions thoroughly.

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