• Report: #894729

Complaint Review: Tuffy Muffler & Brakes

  • Submitted: Fri, June 08, 2012
  • Updated: Fri, June 08, 2012

  • Reported By: Jeff G. — Painesville Ohio United States of America
Tuffy Muffler & Brakes
8415 Station St. Mentor, Ohio United States of America

Tuffy Muffler & Brakes $400 to fix something that is not broke!! Mentor, Ohio

*REBUTTAL Owner of company: Seriously ????

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

I stopped in to Tuffy one day to see how much it would cost to quiet the exhaust system down. They put my Jeep Wrangler up on the lift and then came out to the lobby and told me My exhaust manifold had a crack in it. I asked how much and the manager, Ron told me "do you really want to know?" I said sure. He said the part is $157.00 and the labor would be $200.00 something plust taxes so the total would be roughly, $400.00. I said no thank you. I went to a local auto parts store and asked how much an exhaust manifold would cost me. They told me $102.00 out the door. I bought it. I hired the local mech. in my area to help me change this. We spent the morning getting the part off of my jeep and to our surprise, There was NO crack, only a loose bolt. I do know of four people that wittnessed this will never shop at Tuffys ever again and I am thinking they will pass this info along to other hatrd working customers.

Make sure you are getting what you pay for at these shady auto repair shops, they like to RIP YOU OFF.

All I can think of is paying $400.00 to tighten up a lose bolt.............


This report was posted on Ripoff Report on 06/08/2012 09:51 AM and is a permanent record located here: http://www.ripoffreport.com/r/Tuffy-Muffler-Brakes/Mentor-Ohio-44060/Tuffy-Muffler-Brakes-400-to-fix-something-that-is-not-broke-Mentor-Ohio-894729. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Tuffy Muffler & Brakes

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
0Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

Seriously ????

AUTHOR: Tuffy Auto Service Mentor - ()

 Sorry you feel you got "taken advantage of" ...however:

1. you did not want to pay anything for an inspection. You asked to have it looked at for free. I told you from what I could see it looked like it was leaking at the exhaust manifold. Most likely cause was a cracked exhaust manifold.

2. It took you AND your "mechanic" all morning to figure it out yourself. So that is 2 men at 3 hours...or 6 man hours of labor before you could figure it out. A service you refused to pay for.

3. Of course when we got the manifold off I would have seen the issue with the bolt and just installed or replaced the gasket on it. If it's leaking over a gasket or machined fit for any reason a new gasket must be installed. We only repairs cars correctly... we fix it right. We are not back yard hacks. If the manifold was not broken, we would not have replaced it.

4. I don't use Autozone, Advanced, or "internet" parts because I am not putting Chinese garbage on a car.

5. Again, you spent Zero, nothing... to have your car diagnosed or repaired... so I'm curious how do you feel you got "ripped off" ?

 

Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
X