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  • Report: #435128

Complaint Review: Tuition Management Systems

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  • Submitted: Tue, March 17, 2009
  • Updated: Mon, March 04, 2013

  • Reported By:science hill Kentucky
Tuition Management Systems
171 Service Avanue Suite 200 Warwick, Rhode Island U.S.A.

Tuition Management Systems Tuition money from college student stolen for big business Warwick Rhode Island

*UPDATE Employee: Please Contact Us

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This company is suppose to help parents pay tuition by monthly payments instead of lump sum payments. In their welcome packet they explain that there is a $40.00 registration fee. They also tell you there is a $50.00 late fee.I signed up for this my payments were 304.60 for 5 months. This totaled 1523.00.

I would keep getting overdue bill notices from this company. My bills were paid and I had canceled checks to prove it. No payment was late. When my fifth payment was paid I received an e mail from the university. They said my sons balance was due immediately of $570.60. I checked with Tuition management they had only paid the university $1114.80. after they charge a $50.00 service charge every month for your account. No where in the paperwork does it say anything about a service charge. Needless to say they ripped me off for $250.00.
This is a scam and I hope my report keeps someone else from being ripped off.

Phyllis
science hill, Kentucky
U.S.A.

This report was posted on Ripoff Report on 03/17/2009 01:38 PM and is a permanent record located here: http://www.ripoffreport.com/r/Tuition-Management-Systems/Warwick-Rhode-Island-02886/Tuition-Management-Systems-Tuition-money-from-college-student-stolen-for-big-business-Warw-435128. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Please Contact Us

AUTHOR: SmartTuition - (United States of America)

Smart Tuition implements a follow up program to help get parents back on track.  We deeply regret any situation that you may feel unfairly associated a fee and our weekly phone calls and emails with your account. Smart provides families a courtesy waiver to every family and unlimited waivers if the lateness was due to a mail delay, online banking transfer (which converts to a paper check and is mailed to us not transferred to us immediately as some may expect), medical emergency, or an error on our part.  I can immediately authorize any fees waived immediately if you contact us today, to let us know.  

We process checks and money orders delivered by mail Monday-Friday (excluding federal holidays). Mail is collected at our lock box five times a day to ensure payments are processed the day we receive them and are then posted to your Smart Tuition account the next business day. With over 10,000 payments processed each day, I can assure you there is a streamlined process in place. Smart Tuition would never sit on payments to cause someone to be late. In fact, the opposite is true, which is why we offer three immediate payment options (web, phone & Auto-debit). We recently launched a pay-in-person feature that instantly updates your account when you pay at 7-11 or Ace Cash locations (more than 15,000 across the country). Unfortunately, payments sent through U.S.P.S. are subject to possible delivery delays, whether its due to weather conditions, federal holidays, or their own internal process. 

Smart Tuition waives a significant percentage of its follow-up fees but charges them in conjunction with your schools set late fee to make sure that your school's delinquencies are kept to a minimum.  As you may know, many non-public schools have been closed in the last few years and non-payment of tuition is one of the largest contributing factors.  Our intentions are good, and clearly if you had every intention of paying on time we will always refund you that fee.

Melissa Severino
Parent Advocate
(866) 873-9772 ext 1
Email:  parentadvocate@smartuition.com
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