ED Magedson – Founder
Tulsa Water Department175 E 2nd st Tulsa, Oklahoma United States of America
Last month on September 16'th, I called "Choicepay" for my monthly utility payment. It was the water bill this time and I entered in my credit card info but before I received a confirmation # I was transfered to an operator whom told me that they had a system error or problem and they would call me the next day to confirm either way the payment did or did not go through. I informed them that the bill is due the next day so as long as they show on time then that was more than ok and I understand computers do mess up. The next day I never heard back from anyone, so after work around 5pm I called Choicepay to see if I needed to redo my payment. I talked to a CSR whom says she couldnt even see this activity on my account and laughed and just said well if its not out of your bank then it didn't go through. I accepted this and went ahead and did another payment. 5 days later the transaction that originally supposedly did not go through hits my bank the same day my cable bill is due so here I am with two charges of 60.00 that came out for the same bill. I call choicepay explain in the nicest way that I really need just one of them reversed so I can pay my cable bill. I was told that it would happen that same day.
Two days roll around and nothing. I call Choicepay again explain the situation again to the new CSR which apparently they do not take notes there. I was on hold through out my entire lunch breaks for two days trying to get answers. Finally after 4 days I get a random voicemail explaining per Choicepays contract with The City of Tulsa Water Department that they do their own refunds and I have to call them. I called them immediately explain what was going on. Choicepay had not even called to let them know. The water department just applied a credit. The manager at the water department then proceeds to tell me that their policy is to not issue a refund for 10 days? I asked her to fax me a copy of this so I can send to my cable company who is waiting on my money that you are holding. She then tells me that I will not get a refund that they will apply that to my next bill. I told her no do not do that send me a check today, or I can come pick it up as I work downtown and so is the water department. She flat out refuses. I call Choicepay back because the water department claims its not their fault. I talk to a supervisor for Choicepay who makes up some story about "oh I see what you did now" putting the blame back on me.
At this time (10 calls 6+hours on hold and talking to crs) I reached my breaking point. So I called my bank since Noone wants to refund my money at all! They put stop payment on one of them and put the money back in my account. I thought this was the end of it untill I get a letter telling me that my payment for octobers bill was returned and I have to pay 25.00 within 10 days or face shut off? Keep in mind my water bill is not due for another 10-15 days by this point. I called and left a voicemail for the manager I talked to at the water department. I never heard from her so I called back the next afternoon. She tells me that she informed me that if I stopped payment that they would charge me for this?? I told her that was not the case and I was never told that and I pleaded with her with all the problems that the 25.00 would be best wrote off. She refused and asked for my credit card info for the full october bill and the 25.00 nsf fee payment. She then tells me that she'd have to send it through Choicepay to make the payment. I laughed and explained to her that I will never use Choicepay and I will send a check today. At that point I told her that if she would look at my payment history she would notice how anal I am about paying my bills on time and that this has shattered my view of the payment program and on city services that we are in fact required to pay. I explained to her that I feel so negative off their nagativity that from this point forward I think I'll mail them a check the day after the payment is due.
There is no reason to force me to pay 25.00 for choicepays mixup and they are each pointing fingers at each other and back at me when Im the one on the losing end. Oh, and I got a refund check the other day for 0.00 I feel like this manager at the water department sent it to me to aggitate me even further. I don't get the point of that either.
This report was posted on Ripoff Report on 10/24/2010 07:33 AM and is a permanent record located here: http://www.ripoffreport.com/r/Tulsa-Water-Department/Tulsa-Oklahoma-74103/Tulsa-Water-Department-City-of-Tulsa-Utilities-and-ChoicePay-ChoicePay-Double-dipped-bank-654550. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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