- Report: #1028615
Report - Rebuttal - Arbitrate
Complaint Review: Tumi, Inc. Luggage
Tumi, Inc. LuggageInternet United States of America
Tumi, Inc. Luggage Tumi Stuck me with an Unwanted New in Box $600 Bag - Terrible Customer Service. www.tumi.com, Internet
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The last customer affairs representative was extremely rude and unhelpful to the point I where I couldn't allow someone to speak to me in that matter and had to get off the call. After dealing with this for 3 days the last thing I'm going to do is try to track down the manager, make arrangements, ship at my expense and hope she will process the bag and it won't just get lost within their inventory. Shouldn't that be the companies responsibility? How can they just refuse to take a brand new bag still in unopened box
Would not buy from them again or recommend the product to anyone else, customer service is an important factor when purchasing a product you are intending to use for several years and Tumi failed severely in that aspect. It's unfortunate since I heard so many good things and was excited to make the switch but hopefully I can sell it off on Ebay or Craiglist to get some of the money back so that I don't have $600 just collecting dust.
This report was posted on Ripoff Report on 03/14/2013 10:00 AM and is a permanent record located here: http://www.ripoffreport.com/r/Tumi-Inc-Luggage/internet/Tumi-Inc-Luggage-Tumi-Stuck-me-with-an-Unwanted-New-in-Box-600-Bag-Terrible-Custome-1028615. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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