- Report: #1072770
Report - Rebuttal - Arbitrate
Complaint Review: Tuner Ready
Tuner Ready2015 West Avenue M Temple, Texas USA
Tuner Ready Engine Repair on Vehicle Temple Texas
*Consumer Comment: the Law regard automotive repair
*Author of original report: thank you for response
*Consumer Comment: To sovel your engine problem
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Our car was dropped off at the Tuner Ready shope June 6,2013 for an engine rebuild. Miguel, a service technician, advised the car would be ready in 2 weeks. After 2 weeks, Tuner Ready did not call with any information. My husband had to call them only to be told the engine was not even sent off to the machine shop. Tuner Ready did not call us with any other information, I called and spoke to the owner - Johnny 3 weeks after no communication and asked him to please call my husband with updates. As of today the car is not completed, we were told this past Tuesday the car would be ready Thursday. However the shop manager TJ forgot to call and let us know it was not. Today, the car is still not complete. Another "issue" with welding a pipe. After going to the shop, asking the owner to go get the welder to make sure they were event here as the trust with this company is no more, the owner went into his office, closed the bay door in my face, called my husband to tell him they could no longer deal with this stress, called the police department, said I had threatened them (I only advised the owner he was falling in line with Bad business practice). I was in no shape, fashion or form yelling, threatening any type of nonsense, did not raise my voice. I said the magic words "lawsuit if the car wasn't done". The entire shop is incompetant, rude, and show 0 customer service skills. The services were paid for in full up front the day the car was dropped off ($2000). Two months of having a car and it not being complete shows total lack of competency, skill, service value.
This report was posted on Ripoff Report on 08/03/2013 11:45 AM and is a permanent record located here: http://www.ripoffreport.com/r/Tuner-Ready/Temple-Texas-76504/Tuner-Ready-Engine-Repair-on-Vehicle-Temple-Texas-1072770. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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