• Report: #479035

Complaint Review: Turbo Tax audit defense center

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  • Submitted: Wed, August 12, 2009
  • Updated: Wed, December 28, 2011

  • Reported By: Jay — los angeles California USA
Turbo Tax audit defense center
TURBOTAX.COM Internet United States of America

Turbo Tax audit defense center Tax resources Inc Turbo Tax Intuit Audit defense center, Does not defend anything, I could have paid the bill my self and it would be have been cheaper los angeles, California

*REBUTTAL Individual responds: Mercy!!!!!

*General Comment: They are frauds

*Consumer Comment: You have saved me 40 bucks

*UPDATE Employee: Please contact us

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For tax year 2007 I just got a notice from the IRS stating we owed $1800.  I contacted Tax resources inc, or the audit defense center. At first they said it would be a 3-5 day turnaround. It took 7 business days.  Problem was the IRS had sent the notice to the wrong address, (we had moved) and by the time I got the notice we had 11 days to respond or pay the bill. A fact that Turbo tax and audit defense center were fully aware of when I made the claim.  

Fast forward to today August 12th. The notice has a due date of today, I have called since yesterday afternoon 4 times for my "representative" plus left a message for the manager. I was told it would take 5 days for a manager to call me back...5 DAYS!!! I thought managers were supposed to resolve things for people. I still have not heard back from as to if I should pay the bill, not pay it, or they have worked something out. I called and asked what I should do, and all I was told was that IRS would just send me another notice. I then asked if they would pay the late fees due their incompetence and slowness. Of course they said no....SO what exactly am I paying for? I could have paid the bill and avoided late fees, without contacting them.

All I needed was an update to say the IRS gave us an extension while we work it out, that the full amount is still due...SOMETHING..of course I get nothing..

There was no one that could help me over the phone..no one! Of course the 888 phone number goes to a different office than where the representative is, so they can't even put me on hold so I can wait for the representative to help me. 



This report was posted on Ripoff Report on 08/12/2009 05:40 PM and is a permanent record located here: http://www.ripoffreport.com/r/Turbo-Tax-audit-defense-center/internet/Turbo-Tax-audit-defense-center-Tax-resources-Inc-Turbo-Tax-Intuit-Audit-defense-center-D-479035. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 REBUTTAL Individual responds


AUTHOR: fonz56 - (USA)

Whow!!!! a REAL phone number.  Its hard to believe after I combing their websites trying to get a solution to a faulty company.
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#2 General Comment

They are frauds

AUTHOR: Concerned - (United States of America)

These guys are ripping people off.  They gave me a FELON as my representative.  Check out my lawsuit.

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#3 Consumer Comment

You have saved me 40 bucks

AUTHOR: P - (U.S.A.)

Thank you for your posting. I had been filing my tax return with Turbo Tax and their program claimed that I have a good chance of audit because my business gross receipts were lower than the year previously. They really are and as if that was not bad enough I have just increased my chances of audit. Very timely that a pop up appeared offering to take care of any audit for only 39.95. Sounded like a good idea but I was a little suspicious so googled  it and your post came up. I will not be using turbo tax next year. Thank you
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#4 UPDATE Employee

Please contact us

AUTHOR: Nancy Farwell, TaxResources, Inc., Director of Audits - (USA)

Jay, Our company certainly strives to provide much better service than you are describing. We are not able to look up your case by your first name, but we would certainly like you to contact us so that we would be able to investigate your particular situation. The delays and the timelines you are listing are not the rule or norm for our members. We receive dozens of positive reviews from members each week. Please contact us at Customer Service, 800-922-8348 at your earliest convenience.
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