• Report: #1134309

Complaint Review: Turbo Tax

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  • Submitted: Thu, March 27, 2014
  • Updated: Thu, March 27, 2014

  • Reported By: Greg — Albuquerque New Mexico
Turbo Tax
, Select State/Province USA

Turbo Tax Deceptive Suggestions on website Internet

*Consumer Comment: Here's what's on their website...

*Consumer Comment: 1040-EZ is free

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TurboTax uses deceptive and misleading headlines to make consumers think they are getting a free federal tax report.

So you get to this site " turbotax.intuit.com/personal-taxes/online/free-edition.jsp and the first thing that sticks out is. "TurboTax Federal Free Edition". this gives the impression that you're doing your taxes for free. But after exausting all the effort to do the taxes you are hit with a fee. Two in my case, around $34 for federal and state each. Of course you are pissed that your being scammed but after putting so much work to get the taxes done some of us just pay it. Thats why they are getting away with it. Or so they think. You can go to the Bureau of Consumer Protection website and lodge a formal complaint. If enough of us do this then they are likely to get a visit from the Feds concerning their deceptive practices. Here is the link:  ftc.gov/about-ftc/bureaus-offices/bureau-consumer-protection

Please make use of it for any consumer related complaint you may encounter.

This report was posted on Ripoff Report on 03/27/2014 06:46 PM and is a permanent record located here: http://www.ripoffreport.com/r/Turbo-Tax/Select-StateProvince/Turbo-Tax-Deceptive-Suggestions-on-website-Internet-1134309. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Here's what's on their website...

AUTHOR: Ken - ()

tax returns

Start for Free

Free federal

State additional

  • I'm a first-time filer or a student
  • I want access to tech support by live chat*
  • I want to import my W-2 income data

Looks pretty straighforward to me. Free 1040EZ and state additional.


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#2 Consumer Comment

1040-EZ is free

AUTHOR: Pirate Greg - ()

Usually only 1040-EZ is free, all other forms are charged.  This may not have been prominent on the Webpage but it is there someplace, maybe hidden in the 'fine' print.

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