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  • Report: #857065

Complaint Review: Turbo Tax

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  • Submitted: Tue, March 20, 2012
  • Updated: Wed, March 21, 2012

  • Reported By: Turbotax tired — Greenville North Carolina United States of America
Turbo Tax
Internet United States of America

Turbo Tax False advertisement notification not working due to servers upgrade Internet

*Consumer Comment: Thanks

*Consumer Comment: Really?

*Consumer Comment: overreact

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Here is copy of my chat with Turbotax regarding no notification. They decided to upgrade servers during tax season...totally poor customer support
Please wait while we find an agent to assist you...
You have been connected to 14_Sara S.
14_Sara S: Hi Sherry, thank you for your patience. Im here to help resolve your issue today. Give me just a few seconds to read your question.
Sherry : ok
14_Sara S: Yout hink the server is the issue because you are not recieving turbo tax notices correct?
Sherry : Yep, cause I double and tripled checked the email address before submitting.
14_Sara S: I will be happy to look into this for you today, give me a moment please.
14_Sara S: How long ago did you file?
Sherry : I know it was accepted by Federal shortly after submitting.. didn't take long. Sunday
Sherry : Checked later that day and it was accepted Federal then later State of NC on Monday
14_Sara S: Ok so you have been notified that it was accepted, but as far as IRS notifications you haven't recieved anything?
Sherry : You missed the point. Turbo Tax is not sending the notifications. I checked myself to find it was accepted. Your notifications are not working cause I know I had valid email which you notified me of purchase and again I checked twice before submitting efile correct email
Sherry : And no it was not in spam cause trust me I checked and get other emails from turbotax
14_Sara S: Ok I will notify my supervisor about this. I am glad to hear that you at least know it was accepted.
14_Sara S: Our servers I found out are going through updates, so emails are going to be behind schedule and I apologize for the inconvience.
Sherry : Well I am not dumb and check but my complaint is your notifications don't come. I filed for family member as well and same scenario. Maybe they are blocking earthlink.net for filing notification but like I said get the notification of purchase of state.
Sherry : Oh servers in updates during tax season. Really a poor business technology decision wouldn't you say?
14_Sara S: This is why the notifications did not come and again I apologize for the inconvenience.
Sherry : So if behind why the hoopla from turbotax of notification? I found out on my own. Pathetic customer service and product
Sherry : Guess I will get notification after I get refund at this point, right
14_Sara S: Sherry I am very sorry that you feel that way about Turbo Tax, to be sure it was accepted I can quickly look up your efile records, and are you sure that you also looked in your actual inbox and not only the spam folder by accident?
14_Sara S: What is your ssn?
14_Sara S: so I can look up your efile record.
Sherry : Duh don't treat me like an idiot as I am MCSE certified and hell no I will not give you my ss# as I already know they were accepted by going a different route. You must be in lala land. I just pointed out how pathetic Turbo Tax is to upgrade servers during tax season and not post that notification would be delayed.
14_Sara S: M'am if you continue to use this language with me I will be forced to disconnect you.
Sherry : i am disconnecting and your response will be posted on internet for all to see
14_Sara S: Ok then, m'am have a nice day.
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This report was posted on Ripoff Report on 03/20/2012 09:51 PM and is a permanent record located here: http://www.ripoffreport.com/r/Turbo-Tax/internet/Turbo-Tax-False-advertisement-notification-not-working-due-to-servers-upgrade-Internet-857065. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 3Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Thanks

AUTHOR: Ramjet - (U.S.A.)

Thanks for posting the conversation.  You intended to make the company look bad but what you really did was to make yourself look like an utter a**.  She lasted longer than I would before cutting you off.

I do not work for TurboTax but have unfortunately worked in a job where I had to act as tech support.  People like you are what makes me happy I don't do that any more.  What a jerk.
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#2 Consumer Comment

Really?

AUTHOR: Robert - (U.S.A.)

So you are MCSE certified.  I guess you have NEVER had a single server issue and everything for you works perfectly 100% of the time.  So why did they upgrade the mail servers?  Oh you don't know the reason..Did it ever occur in your MCSE mind that perhaps something failed so they had to take a percentage of the servers(not all of them) "off-line" causing the delays.  I wonder if you have any REAL experience or just "book knowledge". 

I am not saying that you did not have a valid complaint about not getting a notification.  But you already found it out it was accepted and were just complaining to them about not getting the notification.  You didn't post your original question, but what you did post of your Chat session shows that your attitude was defiantly "over the top" and you sure look like a real a**.  The support person would have been totally correct if they just cut you off instead of giving you a warning first.

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#3 Consumer Comment

overreact

AUTHOR: MochaG - (United States of America)

You are right about not getting notification when you should; however, don't you think you are overreact to what happened?

In the conversation you posted, it shows that your mood was bad. As a result, you just vented on someone you talked to. The other side whom you talked to has nothing to do with the product and has no power to change anything. She works for the company and has to take unsatisfied customers. She was polite enough and tried to apologize you in hope that you would cool down and start talking normally.

In the future before you vent, you should think about putting yourself into the other's shoe. I hope it would make you reconsider about what is going on and would not be mad at the other person on the line.
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