• Report: #1039356

Complaint Review: TurboTax

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  • Submitted: Sat, March 30, 2013
  • Updated: Sat, March 30, 2013

  • Reported By: TruthHurts — el paso Texas
TurboTax
Internet United States of America

TurboTax Turbo Tax, Intuit TurboTax BEWARE! BAIT AND SWITCH! Internet

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Turbo Tax, for the past few years, had been as they promised "Free" for filing simple tax returns.  However, this year, they have a very nice little "Bait & Switch" going on.  You fill out al the information as usual, but at the end, there's a minimum $34.99 + tax fee.  Imagine how many busy people say "Eh, it's just $34.99.. I'm too busy to hassle with it." and pay.  I decided I would not pay; it's the principle of it.  So, I decided to contact Turbo Tax's "Free Chat", their wait is horrific.. as if they were a government agency (really over 1.5 hours on the internet?), and their answer?  "You need to file it out yourself for it to be free."  Hmmm... I did.  But, just to be sure, I deleted the return I had ready and started from scratch... tons of annyoing little commercials promoting themselves as oh-so-great popping up too often.  Finally, the moment of truth after filing my simple 1040-EZ.  Now it hould be free, right? AH!  It wasn't... here's the $34.99 fee AGAIN.  It's an obvious BAIT & SWITCH scam, which I won't partake.  I'll do my taxes manually and wait for my return.  I refuse to be bullied into a huge corporation's scam.  TurboTax, wait for it on 60 Minutes and 20/20.  Guaranteed.

This report was posted on Ripoff Report on 03/30/2013 03:36 PM and is a permanent record located here: http://www.ripoffreport.com/r/TurboTax/internet/TurboTax-Turbo-Tax-Intuit-TurboTax-BEWARE-BAIT-AND-SWITCH-Internet-1039356. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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