- Report: #718430
Report - Rebuttal - Arbitrate
Complaint Review: TurboTax
TurboTaxInternet United States of America
TurboTax deceptive practises and double charge for upgrades, Internet
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After completing my federal taxes I paid the charge on my credit card and completed e-filing my federal report. Then I completed and attempted to file my state taxes and it requested that I pay the $39.95 charge again. I assumed this to be an error so I wanted to contact technical services to clear up the problem. Finding a contact number was extremely difficult (I believe now that this is intended) but after alot of digging I was able to file an "incident" report and THEN the site issued an incident ID and a phone number to contact them.
Be aware that this number is an outsourced number and communication was extemely difficult. I was then advised by the "customer service" rep that there is a charge for both filings. This fact is either not disclosed on their web-site or, more likely, conveniently hidden in fine print. So add me to the growing list of ex-consumers of turbotax who they were able to scam one time. Apparently they are content existing on the old adage that they would rather skin a sheep once then shear it many times. I am done with these thieves.
This report was posted on Ripoff Report on 04/16/2011 12:39 PM and is a permanent record located here: http://www.ripoffreport.com/r/TurboTax/internet/TurboTax-deceptive-practises-and-double-charge-for-upgrades-Internet-718430. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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