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  • Report: #999966

Complaint Review: Turf direct

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  • Submitted: Sat, January 19, 2013
  • Updated: Sat, January 19, 2013

  • Reported By: Mary vaughn — Phoenix Arizona United States of America
Turf direct
8260 eat Evans rd Scottsdale, Arizona United States of America

Turf direct Turf direct LLC Scottsdale az 85260 Turf direct failed to install turf properly. Their patented interlock system is a joke. They send you the nails to nail it down. The nails they claim that are 8inches long aren't even used. Scottsdale, Arizona

*REBUTTAL Owner of company: Respond from TurfDIRECT

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Turf Direct 8350 east Evans RD. Scottsdale AZ 85260. SUITE A-1. Company uses illegal aliens that don't speak English. Turf Direct is dishonest to customers explaining they have been in business for many years. Go the az roc. Check out turf direct license number #264549 company has only been in business since 4/20/2010. The owner Ken Galinski got his license on 4/20/2010. The facts are on the roc website. This company has only been in business for LESS then 3 years. Although he claims turf direct has many years of experience. Hole in one greens was his families company. They went out of business, filed bankruptcy.

Check out the information on turf direct website www.turfdirect.com. Ask the company why most of the products are not available. False advertising on website. Illegal aliens-which is against the law in Arizona. This company is horrific!

If your turf peels up, they will send regular nails ups so you can nail it back down yourself. Even after a few weeks. Nice10 year warranty. The company hires 100% commissioned sales employees from free Craig list ads that last a few months, because he doesn't pay them their commissions they have earned. Stay away from this company! Do your research, talk to his free Craigslist sales force, check out website. This company is extremely sad, don't get ripped off like we did!

This report was posted on Ripoff Report on 01/19/2013 10:24 PM and is a permanent record located here: http://www.ripoffreport.com/r/Turf-direct/Scottsdale-Arizona-85260/Turf-direct-Turf-direct-LLC-Scottsdale-az-85260-Turf-direct-failed-to-install-turf-properl-999966. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

Respond from TurfDIRECT

AUTHOR: TurfDIRECT - ()

We sincerely regret this negative review and hope that our consumers will consider the following information disproving the above claims. Please be aware that this review was posted by a previous employee who was let go from TurfDirect and is as a result disgruntled with the company.

 

TurfDirect is a small family-owned company. The owner,  Ken Galinski, developed the company after serving many years with his father's company, Hole in One Putting Greens.  The claim that Hole In One Putting Greens previously filed bankruptcy is not true. The Hole In One company that Mr. Galinski's family owned (License Number AZ173314) filed for voluntary cancellation of the business on 5/19/2010, which can be verified in public records (please see http://win.azroc.gov/forms/details.asp?license=173314). The license for that company was originally made active on 03/26/2002. There was a company named Hole in One in Indiana that filed bankruptcy, but Mr. Galinski's family had no involvement with that company. Mr. Ken Galinski helped to manage and operate the Arizona Hole In One company with his father, before partnering with a colleague in the management of another company, Paradise Greens. In 2006, Mr. Galinski created his own company, TurfDirect, through which he continues to offer services in sale and installation of articifical turf and putting greens. Mr. Galinski has worked with the same manufactor for over 15 years.

 

All of the staff employed by TurfDirect have paperwork on file documenting their citizenship, and our business practices are consistent with legal mandates. We take care to select employees who have demonstrated excellence in their trade. Turf installation requires a careful eye and diligent work ethic, and we closely monitor staff to ensure optimal service delivery and customer satisfaction.

 

The turf that is listed on our website is truly the turf that we deliver, and we honor our commitment to install a quality product. If our customers are not satisfied with the installation as occasionally does happen, we honor a two-year warranty on the installation and ten-year warranty on the turf. We consistently serve our clients and resolve any issues that may arise in person and send crews out as needed. Nails are not mailed to the home as stated above, and we regret that such false claims have been made.

 

We sincerely hope that readers and consumers will refer to reviews beyond this one when researching a company that may best serve their needs. A thorough review into our background will demonstrate an A+ rating with the Better Business Bereau (please see http://www.bbb.org/central-northern-western-arizona/business-reviews/artificial-turf/arizona-turf-direct-in-scottsdale-az-29002281/) and numerous positive reviews from satisfied customers over the years. Please also note that we maintain an operating office in North Scottsdale, AZ with a showroom, and consumers are more than welcome to stop by at anytime during business hours to see our products in advance of any purchase or to consult with us regarding any work that may be completed.



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