• Report: #920836

Complaint Review: Turtle Shack

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  • Submitted: Wed, August 01, 2012
  • Updated: Wed, August 01, 2012

  • Reported By: Nita — Palm Bay Florida United States of America
Turtle Shack
6821 Industrial Ave Port Richey, Florida United States of America

Turtle Shack Chelonia LLC shipped wrong item, no response to calls & emails for RMA # to return item. Port Richey, Florida

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I ordered 2 items from Turtle Shack, a light & a screen cover for a 20L tank. I received my order in a timely manner but they sent me the wrong screen top. I ordered a sliding top from Exo-Terra & they sent a regular top made by Zilla.

The day I received the top I called them & was told to send an email to them & they will give me a RMA# in order to send my item back to them.  Since it was their error, they will pay for the shipping. This was on 7/26/12. I have not heard from them at all.

I called back on 7/30 & was told again to email for the RMA#. They only have one number to call and one email address to send request to. I first sent it to the wrong address & corrected it the nesxt day and I sent 2 more request the following 2 days, no answer from them. It seems that they do not want to honor their committment and I would not do business with them again.

I do however, would like to get my money back. They have their money for the items from my debit card. I can not use the top they sent which is cheaper than the one I paid for.

This report was posted on Ripoff Report on 08/01/2012 09:29 AM and is a permanent record located here: http://www.ripoffreport.com/r/Turtle-Shack/Port-Richey-Florida-34668/Turtle-Shack-Chelonia-LLC-shipped-wrong-item-no-response-to-calls-emails-for-RMA-to-r-920836. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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