- Report: #800219
Report - Rebuttal - Arbitrate
Complaint Review: Turtle Shack
Turtle ShackInternet United States of America
Turtle Shack t Ordered sick turtles, no refund or replacement, very unhelpful Internet
I contacted them and they wanted my order number etc. I did not know my order number and they wouldn't try looking it up for me. I contacted them many times and they were unable to help me as they could not find my order, even though i ordered from my personal account with them they stated the order was not there. They refused to help me or refund me, or even send me other turtles or a discount. I had proof of the purchase on my bank account but they still would not help me just referred me to their help email which i never received a response.
I would never deal with this company. Better to get turtles from someone trustworthy with good customer service.
worst experience ever.
This report was posted on Ripoff Report on 11/20/2011 05:34 PM and is a permanent record located here: http://www.ripoffreport.com/r/Turtle-Shack/internet/Turtle-Shack-t-Ordered-sick-turtles-no-refund-or-replacement-very-unhelpful-Internet-800219. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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