- Report: #1055596
Report - Rebuttal - Arbitrate
Complaint Review: TurtleShack.com
TurtleShack.com6821 Industrial Ave. Port Richey, Fl 34668 Port Richey, Florida USA
TurtleShack.com Just ignore your customers, they'll go away (eventually). Port Richey Florida
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I made an online purchase of some baby Red Slider turtles on 10/12 totaling $43.85 with shipping. I subsequently cancelled that order because the company wanted about $32 more to ship them next day air. Though this was never mentioned in the description, they claimed this was the only way they deliver. I was told at that time it would take 10-14 business days for the refund to appear on my account. It has now been over seven months.
I called the only number they list numerous times and talked to a "Steve" who does not seem to have any communication with the owners. I have e-mailed them innumerable times and was just ignored. I even filed a complaint with the BBB who had no more luck than I did getting any answers from this person (one Tori Andrews). TurtleShack.com is nothing more than common thieves.
This report was posted on Ripoff Report on 06/01/2013 01:33 PM and is a permanent record located here: http://www.ripoffreport.com/r/TurtleShackcom/Port-Richey-Florida-34668/TurtleShackcom-Just-ignore-your-customers-theyll-go-away-eventually-Port-Richey-F-1055596. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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