- Report: #274511
Report - Rebuttal - Arbitrate
Complaint Review: Tvboxset
Tvboxsetwww.tvboxset.com Montreal, Quebec Canada
Tvboxset Never received dvd boxset of Carol Burnett show. They said shipping was backed up 2 weeks, but the set still never came. I made repeated phone calls and e-mails, but never heard from them again! Montreal Quebec
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By August 23 I still had not received the box set. I called the customer service department and shipping department for tvboxset and left a message on each of their voice mails inquiring about the status of the set. I also sent an email to firstname.lastname@example.org. I did not receive an e-mail back, but I received a phone call from the shipping department on August 25. I was working at the time so they left a message on my answering machine saying that all items have been delayed two weeks and to expect the set to arrive two weeks after the date in which I was supposed to receive it.
I waited two more weeks and still no package arrived on my doorstep. I called the shipping department, customer service department and sent an e-mail once again on September 5. I received an e-mail from them on September 7 stating that they were sorry and would contact the shipping department and have them file a claim on my behalf and that I would hear back from them in a few days. I have not heard back from them to this day.
I called them back and e-mailed them once again on September 13 telling them that I am fed up and want a full refund. I told them that if they do not give me a full refund within 5 business days that I will file a dispute with my credit card company to revoke the charge. I may even call the Federal Trade Commission whose number I found on this web site. Companies such as tvboxset should not have the right to continue operations when all they do is rip people off.
This report was posted on Ripoff Report on 09/13/2007 02:23 PM and is a permanent record located here: http://www.ripoffreport.com/r/Tvboxset/Montreal-Quebec/Tvboxset-Never-received-dvd-boxset-of-Carol-Burnett-show-They-said-shipping-was-backed-up-274511. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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