• Report: #969019

Complaint Review: Twin River Builders

  • Submitted: Wed, November 14, 2012
  • Updated: Wed, November 14, 2012

  • Reported By: Debi L. — Hill New Hampshire United States of America
Twin River Builders
381 Prospect Street Franklin, New Hampshire United States of America

Twin River Builders Brian Turner Consumer Fraud, Larceny Theft of Grant, Poor Quality of Services Franklin, New Hampshire

*Author of original report: Response to Dylan

*General Comment: Another side to the story

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We learned of Brian Turner, Principal of Twin River Builders through a decent and caring contractor of ours.  Because of the economy and our age, money is not a commodity in our household so every penny we get we use it as constructively and wisely as possible.  In June of 2012 our mortgage company granted us $10,000 which we planned to use for a new roof, windows, and doors for our home.  On or about June 12, 2012, I gave Brian Turner a check in the amount of $4,775 (one of two installments) to begin the improvements according to his proposal.  He stated to me that he would commence work in approximately two weeks as he had to order the material, metal, supplies, etc. 

Two weeks went by so I called Brian to see what the status was.  He told me that he was ordering the supplies and would be there next weekend.  Suffice to say, this went on for weeks.  The first lick of work I saw being done on the house was the roof during the last week of August.  The windows went in the first week of September.  We did receive one full view front door.  He also advised us that the windows were warrantied for life and when we asked him for the paperwork on several occasions, he kept telling us he had them and would get them to us.  Come to find out, he purchased them from Window World who told me directly that the windows were only warrantied if they wereinstalled by their technicians which thereby invalidated our warranties.

During the middle of September, 2012, Brian Turner told us that he was getting desperate for money so we took him on his word that he would finish the job if we requested the other installment and paid him. We also paid him on that day an additional $2,500 as a good faith gesture which was allotted for a Phase 2 home project he agreed to take on as well to help him again with supplies, materials, etc.  The second installment for Phase 1 came in a couple of days later which we promptly paid him.  We agreed then that the work for Phase 2 would begin the first week of November, 2012 to allow him time to finish another job he was working on. 

Another week went by when we were told by Brian that he would be unable to commence work until mid to late November which is when we asked for our money back.  Incidentally, we gave him numerous opportunities in the past to back out of the work so we could hire someone else and he insisted that he wanted to do the work.  We spent a week or so trying to get the $2,500 back and he had every excuse as to why he could not return it from "my accountant told me not to give it back because I would have to pay taxes on it" to "it is not your money."  He decided to tell us that it was not our money because it was a government grant.  Because of this comment, I filed a complaint with the Better Business Bureau which he has failed to respond to as of late yesterday afternoon (two weeks later).

So as it stands, Brian Turner and Twin River Builders gave us, in my opinion, approximately $5,000 worth of materials and labor in five month time period and was paid in full ($9,550) for a job he never completed and left an unsafe mess as well as an additional $2,500 dollars for work he never began or purchased supplies and materials for totaling $12,050 making off with $7,225 of which $2,500 he was never entitled to in the first place.  He constantly had excuses as to why he could not do the work until a later date. 

This became a regular habit of his.  We believe that he used our money for his personal gain rather than for our projects and when we finally called him out on it, he treated us like we were complete low-lifes and less than desirable.  Brian Turner and Twin River Builders uses questionable business practices and treats his customers as though they are his personal banker and when the chips are down refuses to be held accountable for his criminal actions.

This report was posted on Ripoff Report on 11/14/2012 10:04 AM and is a permanent record located here: http://www.ripoffreport.com/r/Twin-River-Builders/Franklin-New-Hampshire-03235/Twin-River-Builders-Brian-Turner-Consumer-Fraud-Larceny-Theft-of-Grant-Poor-Quality-of-S-969019. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Response to Dylan

AUTHOR: Debi L. - ()

This rebuttal does not surprise me as the author is the son of Brian Turner.  Dylan is a hard-working, well-mannered young man fresh out of high school, defending the honor of his father.  He works for Brian Turner and definitely could teach him a thing or two about manners. 

I have a great deal of respect for you, Dylan, and find it very unfortunate that you feel the need to come to your father's defense without having a full knowledge of all the underlying details.  The proof is in the paper trail left behind by your dad that includes contracts, copies of checks, transcribed text messages, numerous memos of telephone conversations, and photos, as well as paralegal services I provided him with that he never paid forward.  In hindsight, and to my chagrin, providing services to your dad with securing Twin River Builders as a Limited Liability Company was the biggest blunder on my part since I enabled him to do this to someone else with limited repercussion.

Dylan, you are a very bright individual.  It would behoove you to work on your spelling skills when submitting a rebuttal of this kind.

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#2 General Comment

Another side to the story

AUTHOR: Dylan - ()

Brian Turner has been working in the carpentry trade for 31 years. During this project he did numerous extras without any charge. This includes replacing rotted framing in the floor and a completely free deck with no material or labor cost. No messes were ever left. As far as stealing money for his own self gain. Those aligations are completely false. When he got the $2500 from the grant the man of the residance said he would finish the second phase of the project with a helper and to give the money back to them. Knowing the money came from a grant he sent it back to Brian Wilson, a New Hampshire offical. In reality they wanted to gain from the grant.

Also in the beginning of the project the home owners were completey aware that he would do the work in between other projects. After putting on a metal roof and new windows everything was good and the home owners seemed very pleased and appriciative of the work. Also giving lots of complimants about the craftsmenship.

I feel this report is a scewed story of the real events that happened. 

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