- Report: #953832
Report - Rebuttal - Arbitrate
Complaint Review: Two Men and a Truck
Two Men and a Truck7491 Grissom Rd. San Antonio, Texas United States of America
Two Men and a Truck (Franchise Owner) Justin Langager Contact information: Two Men And A Truck 7491 Grissom Rd. 78251 San Antonio, Texas United States Phone: (210)280-1961 twomenwestsanantonio.com I worked for this company for a little over a year. I've San Antonio, Texas
Two Men And A Truck
7491 Grissom Rd. 78251
San Antonio, Texas
I worked for this company for a little over a year. I've never worked for such a man (Justin Langager) who lies to his employees and customers. He under estimates most moves under false pretenses, in order to get the customers business. Example... If in actuality, It takes us 7 hours to move you, he would tell you, that it would only take us 4 hours to move you in order to sale the job. Once we arrive at the job and realize its going to take 7 hours, customers would become angry with us (The Movers).
We always received complaints about a job going over the estimate. I've attempted to resolve this matter as an employee by suggesting on the spot estimates vs over the phone estimates. His reply was that liars are buyers, meaning that customers do not tell him everything that is to be moved, during the phone estimate. That sometimes is true, but it happens a lot, instead of sometimes. We have received some complaints about our attitudes on the job, which was due to the customers reaction after finding out Justin lied to them. We worked hard as, movers to get our company in good standings for recommendation.
Justin would send his worst employees (those lazy ones, who do not care about the customers items) along with his hardworking best ones. That really became problematic because I have had to pay for numerous damages out of my own pocket. Eventually, we refused that idea and later became faced with a choice of working with the bad employees or termination. There was some incidents where some Bi-Sexual employees were hired and I would get harassed by them, also I was close to fighting after being touched. I asked Justin, not to put me with that certain guy again and explained why. He continued to put me with the guy anyway. Justin always says.. Go to work with a positive attitude and smile, but its was becoming more and more impossible under his conditions.
Last but not least, we strived to be the best at what we do. Meaning good customer service, care and safety. That would determine good replies at the end of our jobs, which would allow us to receive bonuses at the end of the month. I've learned that Justin does not post all the replies we receive on the website. The reason for that, is so that we had no way of knowing how much bonus funds we were entitled to. He recently just came with an Idea as far as how we were going to get paid.
We started off as hourly employees, but now, Justin says we are to be paid for the reply cards we receive, which have to be 5 stars. There is 3 brackets of ratings. If we receive a rating of the low 4.50, we would receive 10.50 hourly, a mid rating of 11.50 an hour and the highest rating, 14.00 an hour. Again, since Justin is a dishonest man, I knew that we were in the process of being robbed by him. I felt he robbed the customers enough by overcharging them on boxes and supplies, port to port charges and never kept the same price rates. So I quit.
I do not recommend anyone to use this company or seek employment with this company ever again.
This report was posted on Ripoff Report on 10/11/2012 02:20 PM and is a permanent record located here: http://www.ripoffreport.com/r/Two-Men-and-a-Truck/San-Antonio-Texas-78251/Two-Men-and-a-Truck-Franchise-Owner-Justin-Langager-Contact-information-Two-Men-And-A-T-953832. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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