- Report: #623163
Report - Rebuttal - Arbitrate
Complaint Review: Ty Ty Nursery
Ty Ty Nursery4723 U.S. Highway 82 W Ty Ty, Georgia United States of America
Ty Ty Nursery The Nursery at Ty Ty They messed up my order and have refused to make it right. Ty Ty, Georgia
I ordered 5 shrubs over the phone from Ty Ty Nursery. I was told the plants woudl ship within a week. Two weeks later I still had not received my order. I called and they politely told me that the order had not shipped, but that they expected it to ship within a week.
Two more weeks passed and I still had not received my order. So I called again. The manager informed me that the order had not shipped yet and he agreed to refund my money and cancel the order.
A week after the manager agreed to cancel my order and refund my money, a UPS package arrives at my door. It contained one of the five shrubs I had ordered. It was shipped bare root in the beginning of July in Atlanta. UPS doesn't air condition the trucks and the temperature that day was just below 100 degrees. I immediately checked the tracking number online and saw that the shipping order was created a full week AFTER I had cancelled the order. I called the manager and told him of the mix up. He informed me that he could only refund the portion of the order that had not yet shipped. I reminded him that he had agreed to cancel the order and refund my money a week earlier. I also told him that it was clear that the package was prepared and shipped a full week after the order was cancelled. He said that he would look into it and woudl call me if he there was any problem issuing the refund.
I have not heard from Ty Ty Nursery since. I have called several times to resolve the matter and I am told that no manager is on duty and there won't be a manager coming in for a week. The shrub that they did send was heavily damaged during shipping and will likely not survive.
I would like Ty Ty to honor their agreement to give me a full refund. If they cannot do this, than I certainly expect them to ship the rest of my order to me immediately.
This report was posted on Ripoff Report on 07/14/2010 01:30 PM and is a permanent record located here: http://www.ripoffreport.com/r/Ty-Ty-Nursery/Ty-Ty-Georgia-31795/Ty-Ty-Nursery-The-Nursery-at-Ty-Ty-They-messed-up-my-order-and-have-refused-to-make-it-rig-623163. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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