• Report: #575970

Complaint Review: TyTy Nursery

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  • Submitted: Mon, March 01, 2010
  • Updated: Fri, March 19, 2010

  • Reported By: BlueberryGuy — asheville North Carolina United States of America
TyTy Nursery
Internet United States of America

TyTy Nursery Blackberry Plant Nursery TyTy Nursery = poor service & Bad quality plant products Internet

*UPDATE Employee: Replacements

*Author of original report: Customer Response to Ty Ty Nursery Manager

*UPDATE Employee: Ty Ty Nursery's Response

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Stay Far away from this company and their AKAs. I too had a run in with them while buying blueberries. For part of my order, I was going to use a gift certificate and once I told them that I had a gift certificate, they promptly hung up the phone on me. It was a battle but I finally won if you could say that. The blueberries came in the mail and I have to say they were in the worst shape that I have ever seen. Most of them have died or have never done well compared to several other companies which I have ordered from.



 



If you are looking for quality blueberries through the mail, try danfinch.com. This is a major blueberry nursery in NC and very well known.






This report was posted on Ripoff Report on 03/01/2010 08:27 AM and is a permanent record located here: http://www.ripoffreport.com/r/TyTy-Nursery/internet/TyTy-Nursery-Blackberry-Plant-Nursery-TyTy-Nursery-poor-service-Bad-quality-plant-prod-575970. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Replacements

AUTHOR: Ty_Ty_Nursery - (United States of America)

If you wish to get complimentary replacements please contact the Nursery directly toll free at 1-888-811-9132.

Ryan Phillips
Ty Ty Nursery
 
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#2 Author of original report

Customer Response to Ty Ty Nursery Manager

AUTHOR: BlueberryGuy - (United States of America)

Ryan,

Let me make it very clear that I was a customer of Ty Ty Nursery and in no way a competitor. My experience was bad enough with Ty Ty Nursery that even though it has been several years since I did business with you, I still have strong feelings as to what kind of operation Ty Ty Nursery has. So strong that I took the time out of my day to write a comment on Ripoffreport. What I said was the whole truth and judging by the other comments I have read, my experience was not isolated. It is a good sign that you are keeping tabs on company complaints and maybe Ty Ty Nursery has started to change their ways. I do find an improvement hard to believe if it is still the same owner. I was recently on the Ty Ty Nursery website and it is still full of super imposed, photo shopped pictures of plants and fruit. To a degree one could view that as false advertising. I stand strong in my thoughts about Ty Ty Nursery through first hand experience. Again, let me make it clear that I am not a competitor and the plants which I had bought from Ty Ty Nursery were for my personal yard.
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#3 UPDATE Employee

Ty Ty Nursery's Response

AUTHOR: Ty_Ty_Nursery - (United States of America)

After reading this I get the feeling that this complaint does not come from a legitimate customer. There are a couple things that lead me to believe this:

1) Ty Ty Nursery does not operate under any other name except The Nursery at Ty Ty and Ty Ty Nursery.

2) We would never hang up on a customer for trying to redeem a Gift Certificate.

3) We have a complimentary 1 year guarantee, meaning if any of this customer's plants have died Ty Ty Nursery would be more than happy to replace them at no cost to the customer.

This sounds like a competitor trying to add a plug/link for danfinch(dot)com.

For future reference;

1) When trying to redeem a Gift Certificate with Ty Ty Nursery please print out the order form (http://www.tytyga.com/order_form) and mail it to PO Box 130, Ty Ty, GA 31795 with the Gift Certificate.

2) If you receive merchandise that is damaged immediately contact Ty Ty Nursery through the toll free number and we will file a UPS damage package claim for you, and re-ship your order.

3) If your plants die within one year of purchase, please fill out the Replacement Application (http://www.tytyga.com/ra_app) and mail it in to the nursery.

These are the proper stems to take in all of these scenarios.

If this is a legitimate customer please contact the nursery toll-free and we will replace your blueberry plants.

Ryan Phillips
Manager
Ty Ty Nursery
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