Car Stereo Express terrible alarm install, when questioned told i was a liar and asked to leave, did not honor warranty ripoff Aiea Hawaii
I purchased a very nice 2 way paging Viper 791xv Car security system from Car Stereo Express. I was a loyal customer for many years but i always bought products and installed them myself, this was the first time I allowed them to work on my vehicle.
About 5 hours after picking up my vehicle after the alarm installation, the dash of my vehicle fell off in my lap. Upon inspection I found that none of the screws had been put back in.
I went back to Car Stereo Express the next day. I was told by the owner that they didn't remove my dash to install anything. (I actually saw my dash laying on the ground in the install bay while the alarm was being installed.) He stated that it was my fault it fell out. He called me a liar anr to leave before I scared his customers I refused and immediatly called the police, while I was standing outside. The police told me that the only thing they could do is take a report.
Over the next few days while I was putting the dash back in my car (it took days because 2 pieces of my dash were broken and had to be ordered at the dealership, to the tune of $350) when i disassembled the dash I found a module that said Viper 791xv. I went back and showed him the module, He said i must have moved it.
about 6 months later the remote transmitter malfunctioned, and Car Stereo Express would not honor the warranty. I called Directed Electronics (manufacturer of Viper) they told me that Car Stereo Express was not an authorized Directed Dealer and that they have recieved many complaints about this company. Directed sent me a new transmitter, But i still had to pay another Stereo shop $50 to reprogram my alarm and the new transmitter. And on top of it all I have had to repair over 10 of the wiring connections that they made because they came loose. Very shoddy workmanship.
I would never do business with them again, that is coming from someone who enjoyed doing busness with them for a number of years prior to this incedent. I tell every one I know and meet how shady Car Stereo Express is.
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#1 Consumer Comment
Once Again, Another Bad Installation w/ No Customer Service
AUTHOR: Marty - (U.S.A.)
SUBMITTED: Wednesday, April 11, 2007
Allen, that's no surprise to hear another story of a bad installation with no customer satisfaction. It seems more the norm now than the exception.
You are definitely doing the right thing by letting others know about it. I would encourage to tell the lousy shop you've listed them on Ripoffreport-dot-com as well.
In my part time I do installation work, especially clean-up jobs for bad work. There are a LOT of bad shops out there! People end up paying TWICE. Once for the LOUSY installation from the local "experts", then a 2nd time for me to clean it up.
Sounds like you would have been better off buying the Viper off of eBay then installing yourself. Not an easy job, but you could do it.
In the future, look at a the vehicles in the parking lot to get an idea about their work (much like a paint/body shop). A (good) reputable shop would take time to address your concerns and even show some work up close...if they have nothing to be afraid of!
Good luck! Sorry to hear about that. But it gives pro installers like me more business!