I have an terrible experience with a local U-HAUL Center today and the follow message was sent to the U-HAUL Corporate Office:
I went to this U-Haul center to rent a pickup truck and open trailer and the manager trainee, Lester Lopez, was the representative to help me. First he mentioned the pickup charge for $19.95 and the trailer for $14.95. He DID NOT go over anything else including mileage charge or how much will come up together.
Then he asked for my credit card and driver license. He put my cards next to the computer and looked like start to do some entry, but he DID NOT really complete the data entry and he started to get me another paper on a clipboard and asked to step outside they lot to check on the pickup to which I'm going to get.
When I went back inside and assuming the paper should be ready, Lester told me he could not find my driver license and credit. After searching for almost 30 minutes, he still could not find my cards. But he only told me "Things happen, things happen!" And keep telling me that "It's nobody fault." I called the Oakland Police Department then and reported for lost credit card and driver license, and the credit card company to report for lost credit card.
They told me right the way my card was charged for two purchases for more than $2800.00 already. Mr. Lopez heard that but he DID NOT even apologize for his mistake. No help was ever offer then! I believe the whole thing is a plan. I don't know if the same situation ever being reported to the U-HAUL Corporate Office, but the way Mr. Lopez handling the transaction is very suspicious. Seen the store do have an internal camera working all the time.
I demand you company to do a throughout investigation and get me a satisfy explanation. Also I demand a official apology from your company. Copies of this complaint will be sent to all local newspapers first thing. I am very sure U-HAUL do not allow any of their employee to involve in any criminal activity. I would like to bring this out so no more consumer will need to go through the same thing ever!